Brian Segoviano
Customer Service Professional
Raleigh,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Faire
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Social Media Specialist
Twitch
05.2022 - 12.2023
- Created engaging content for Twitter and Reddit.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Conducted thorough research to construct creative and fresh ideas.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Generated reports to support development and implementation of marketing plans.
- Used various market research tools and techniques to gather, analyze and interpret data.
Account Specialist
RemX
01.2022 - 05.2022
- Completed routine and complex account updates to resolve problems.
- Set and achieved company defined goals.
- Recorded accurate and efficient records in patient database.
- Kept detailed records of daily activities through online patient database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Completed daily outbound calls, up to 60+ per day.
- Contacted Pharmacies/Insurance plans to verify that patient medication can be dispensed, if not, take appropriate action to get it documented and resolved.
Customer Service Representative Agent
Onesupport
08.2020 - 12.2021
- Maintained claimant satisfaction with forward-thinking strategies focused on addressing claimant needs and resolving concerns.
- Offered advice and assistance to claimants, paying attention to special needs or wants.
- Provided primary customer support to internal and external claimants.
- Helped large volume of claimants every day with positive attitude and focus on claimant satisfaction.
- Responded proactively and positively to rapid change.
Customer Service Representative Agent
Appleone
05.2019 - 12.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate
Best Buy
06.2015 - 12.2018
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported loss prevention goals by monitoring shopper behavior.
Education
High School Diploma -
Santiago High School
Corona, CA 09.2001 - 2005.06
Skills
Sales expertise
Complaint resolution
POS systems expert
Fluent Spanish/English speaker
Coaching and mentoring
Sales and marketing
Verbal and written communication
Strategic planning
Inventory controls
Flexible and Adaptable
Attention to Detail
Analytical and Critical Thinking
Technical Support
CRM
Typing 70-90 WPM
Timeline
Customer Service Representative
Faire
03.2024 - Current
Social Media Specialist
Twitch
05.2022 - 12.2023
Account Specialist
RemX
01.2022 - 05.2022
Customer Service Representative Agent
Onesupport
08.2020 - 12.2021
Customer Service Representative Agent
Appleone
05.2019 - 12.2019
Retail Sales Associate
Best Buy
06.2015 - 12.2018
High School Diploma -
Santiago High School
09.2001 - 2005.06
Similar Profiles
Davis JacomeDavis Jacome
Senior Customer Support Associate at FaireSenior Customer Support Associate at Faire
Teresa CostaTeresa Costa
Porter at FairePorter at Faire
Mandy BainsMandy Bains
Customer Experience Specialist at FaireCustomer Experience Specialist at Faire
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering
Roman BrunettiRoman Brunetti
Fine Dining Server at Orchard Inn RestaurantFine Dining Server at Orchard Inn Restaurant