Brian Selover
Sayreville,NJ
Summary
Dynamic Automotive Service Advisor with a proven track record at Schwartz Mazda, excelling in customer satisfaction and complaint resolution. Skilled in process documentation and crisis management, I enhanced service quality through effective communication and collaboration, leading to improved customer loyalty and operational efficiency. Committed to fostering professional relationships and continuous improvement.
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Schwartz Mazda
02.2020 - Current
- Assisted customers in identifying automotive service needs and scheduling appointments.
- Provided support to technicians by gathering necessary vehicle information and service history.
- Communicated effectively with customers regarding repair options and estimated timelines.
- Maintained accurate records of customer interactions and service recommendations.
- Learned to utilize dealership software for tracking service orders and inventory management.
- Collaborated with team members to ensure timely completion of service requests.
- Enhanced customer satisfaction through attentive service and follow-up communication.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Deputy Coordinator
Old Bridge Police Department
03.2017 - Current
- Coordinated community outreach programs to enhance public engagement and trust in law enforcement.
- Developed and implemented training initiatives to improve officer performance and operational efficiency.
- Oversaw incident reporting processes, ensuring accuracy and compliance with departmental standards.
- Collaborated with local agencies to facilitate resource sharing and address community safety concerns.
- Provided leadership during critical incidents, coordinating responses among multiple stakeholders for effective resolutions.
- Facilitated successful collaborations between departments, breaking down silos and enhancing overall operational efficiency.
- Developed strong relationships with stakeholders, fostering collaboration and promoting organizational goals.
- Generated necessary documentation, dispatched personnel and notified customers.
- Evaluated program outcomes regularly, making necessary adjustments based on findings and stakeholder input.
- Promoted a culture of continuous improvement within the organization by encouraging open dialogue about potential areas of growth.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Car Wash Manager /Automotive Service Advisor
Hamilton Honda
04.2012 - 02.2020
- Oversaw daily operations, ensuring adherence to safety protocols and service standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Managed inventory control, optimizing supply levels for efficient operations.
- Implemented process improvements, enhancing wash quality and customer satisfaction.
- Conducted performance evaluations, providing constructive feedback to team members.
- Developed staff schedules, ensuring adequate coverage during peak hours.
- Analyzed customer feedback, identifying areas for service enhancement and training opportunities.
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Collaborated with other managers to develop company-wide policies aimed at improving overall operational efficiency and reducing costs.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Identified inefficiencies in current operations, implementing process improvements that led to significant time savings without sacrificing quality results.
Education
National Emergency Management Basic Academy - Emergency Management
FEMA
Howell Township, NJ05-2024
New Jersey Certified Emergency Manager - Emergency Management
NJCEM
03-2024
EM 2 - Emergency Management
Emergency Manager 2
04-2023
EM 1 - Emergency Management
Emergency Manager 1
04-2022
Finance
Johnson & Wales University
Providence, RI06-1994
Skills
- Customer service expertise
- Customer satisfaction
- Developing professional relationships
- Customer complaint resolution
- Organization
- Process documentation
- Follow-up skills
- Crisis management leadership
- Community safety management
- First aid training
- Instructional support
- Emergency planning
- Disaster preparedness planning
- Risk mitigation strategies
Timeline
Automotive Service Advisor
Schwartz Mazda
02.2020 - Current
Deputy Coordinator
Old Bridge Police Department
03.2017 - Current
Car Wash Manager /Automotive Service Advisor
Hamilton Honda
04.2012 - 02.2020
National Emergency Management Basic Academy - Emergency Management
FEMA
New Jersey Certified Emergency Manager - Emergency Management
NJCEM
EM 2 - Emergency Management
Emergency Manager 2
EM 1 - Emergency Management
Emergency Manager 1
Finance
Johnson & Wales University
Similar Profiles
Mollie TaneyhillMollie Taneyhill
Legal Assistant at Schwartz & Schwartz Attorneys at LawLegal Assistant at Schwartz & Schwartz Attorneys at Law
daniela mucadaniela muca
Front Desk and Client Manager at Schwartz&SchwartzFront Desk and Client Manager at Schwartz&Schwartz
Jane ErricoJane Errico
Incoming Client Documents Processor at Schwartz&SchwartzIncoming Client Documents Processor at Schwartz&Schwartz
RAVNEET KAURRAVNEET KAUR
Manager at Canara BankManager at Canara Bank
Stephanie O'HalloranStephanie O'Halloran
Professional Development Committee Member at NYC Department of EducationProfessional Development Committee Member at NYC Department of Education