Highly motivated professional with 26 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner
Premium Card Solutions LLC
Harrisburg , PA
04.1998 - Current
Managed daily operations of business, including hiring and training staff.
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.
Negotiated contracts with vendors and suppliers.
Oversaw budgeting and financial management.
Maintained relationships with existing clients by providing superior customer service.
Reviewed legal documents related to business operations.
Ensured compliance with local, state, and federal regulations.
Developed policies and procedures for the organization.
Set pricing structures according to market analytics and emerging trends.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Developed and implemented successful sales strategies to meet business goals.
Kept up-to-date on regulatory changes affecting business operations.
Resolved issues quickly through meticulous research and quick decision-making.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Determined pricing for products or services based on costs and competition.
Management Executive
American Income Life Insurance Company
Harrisburg, PA
09.1994 - 04.1998
Provided direction, motivation, coaching, training, and mentoring to team members.
Ensured compliance with all applicable laws, regulations, policies, procedures, guidelines.
Managed staff recruitment processes including interviewing candidates and making hiring decisions.
Conducted regular meetings with team members to review performance results and discuss challenges or issues that need addressing.
Resolved conflicts among employees in a timely manner while maintaining positive relationships.
Provided oversight of day-to-day operations ensuring tasks were completed accurately and efficiently.
Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
Managed hiring and talent development programs.
Delegated work to staff, setting priorities and goals.
Education
ETA Certified Payments Professional - Electronic Payments
Electronic Transaction Association
Washington DC
12-2014
High School Diploma -
Palmyra Area Senior High School
Palmyra, PA
06-1986
Skills
Business Management
Budget Administration
Operations Management
Regulatory Compliance
Sales oversight
Negotiation
Contract negotiation expertise
Hiring and staffing
Financial Planning
Business Administration
Sales management
Partnership Development
Certification
Electronic Transaction Association - ETA Certified Payments Professional
Timeline
Owner
Premium Card Solutions LLC
04.1998 - Current
Management Executive
American Income Life Insurance Company
09.1994 - 04.1998
ETA Certified Payments Professional - Electronic Payments
Electronic Transaction Association
High School Diploma -
Palmyra Area Senior High School
Electronic Transaction Association - ETA Certified Payments Professional
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