Brian S. Fields
Wichita
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
CSR/Specialist – Frozen Whole birds
Cargill HQ
09.2021 - Current
- In this role, I provided clerical or administrative tasks to help optimize processing complex orders from customers and resolving order, delivery, pricing, debit / credit and other issues
- Perform complex administrative tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures
- Inform customers about background data setups, payment conditions and other standard information needed to complete the sale
- Provide administrative and clerical support to maintaining and updating tools or systems that supports accurate customer demand forecast, as well as other databases related to deliveries and inventory management (Power BI reports, SAP, Salesforce and micro-soft office / teams / excel
- Handle 19 complex accounts under minimal supervision, Part of 4 implementations (waves) of SAP upgrades, Also inherited the roles of production management and service complaint management on customer and product sides
Logistics/SAP Coordinator
DB Schenker
02.2018 - 03.2020
- Responsible for tracking, tracing, and problem solving any labels made by suppliers
- Monitor supplier quality standards, special transports, and provide customer service
- Create new barcodes for shipping/receiving to ensure proper inventory in maintained
- Backlogging any inventory or goods to be held for inspection by customer
- Be an effective link between supplier, company, and customer for optimized logistical success
Store Manager, Assistant Store Manager
Lids
04.2015 - 09.2017
- Manage a team of 3 assistant managers and up to 10 associates
- Facilitate trainings throughout both stores in the Wichita area
- Process daily shipment and merchandising
- Purchase inventory by researching emerging products and anticipating buyer interest and volume
- Coordinate weekly schedule
Training Store Manager
Finish Line
01.2013 - 04.2015
- Train staff by facilitating orientation in products and sales training
- Lead inventory and merchandising to increase sales and reduce shrinkage
- Maintain a safe and clean store environment
- Complete reports and paperwork by collecting, analyzing and summarizing data from store trends
Service Delivery Driver
House of Schwan
08.2008 - 05.2010
- Delivery product to various vendors in the Greater Wichita Area
- Maintain a detailed and organized back-stock of all inventories
- Rotate and update new product for quality standards
Administrative Clerk
Spirit Distribution Center
01.2007 - 06.2008
- Efficiently complete orders
- Create orders using internal systems
- Expedite emergency parts from various vendors to all departments
Education
High School Diploma -
Alief Elsik High School
05.2002
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Conflict resolution
- Staff management
- Staff training and development
- Strategic planning
- Data analysis
Timeline
CSR/Specialist – Frozen Whole birds
Cargill HQ
09.2021 - Current
Logistics/SAP Coordinator
DB Schenker
02.2018 - 03.2020
Store Manager, Assistant Store Manager
Lids
04.2015 - 09.2017
Training Store Manager
Finish Line
01.2013 - 04.2015
Service Delivery Driver
House of Schwan
08.2008 - 05.2010
Administrative Clerk
Spirit Distribution Center
01.2007 - 06.2008
High School Diploma -
Alief Elsik High School
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