Brian Shelley Jr
Carlisle,PA
Summary
Proficient in employee training and customer service, with a background as a crew trainer at McDonald's. Notable for consistent attendance and resolving customer issues effectively, earning a pay raise for commitment and performance. Focused on enhancing team dynamics and service quality.
Overview
9
9
years of professional experience
Work History
Cook
Midway Bowling Center
07.2024 - 09.2025
- Prepared and cooked meals according to recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Assisted in menu planning, incorporating seasonal ingredients for freshness.
- Collaborated with team members to ensure timely meal service during peak hours.
- Trained new staff on food preparation techniques and safety protocols.
- Monitored inventory levels, minimizing waste through efficient ingredient usage.
- Implemented food safety practices to comply with health regulations consistently.
- Developed creative plating techniques, enhancing presentation and customer satisfaction.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Developed system for inventory management, reducing waste and cutting costs.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
Cashier
Wendy's
01.2024 - 06.2024
- Processed customer transactions accurately and efficiently, enhancing overall service experience.
- Managed cash registers, ensuring accurate cash handling and reconciliation at end of shifts.
- Assisted customers with product inquiries, providing knowledgeable support to boost sales.
- Maintained cleanliness and organization of checkout areas, improving operational efficiency.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on register operations and customer service protocols to improve performance consistency.
- Implemented inventory tracking practices, reducing discrepancies and improving stock management accuracy.
- Developed strong customer relationships through effective communication and personalized service approaches.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Team Member
McDonald's
10.2022 - 08.2023
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Assisted in inventory management, organizing stock and reducing discrepancies.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Implemented best practices for cleanliness and safety in work areas.
- Adapted quickly to changing priorities, maintaining productivity under pressure.
- Trained new team members on operational procedures and customer interaction standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to team meetings by sharing insights on improving service delivery.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Sales Associate
Dollar General Store
04.2021 - 08.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated cash register accurately and processed transactions efficiently.
- Stocked shelves and rotated inventory to optimize product availability.
- Collaborated with team members to meet daily sales goals and objectives.
- Handled merchandise returns and exchanges, providing customer support throughout the process.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Implemented promotional displays to increase visibility of featured products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sorter
Geodis Warehouse
06.2020 - 12.2020
- Sorted incoming packages efficiently for distribution to various departments.
- Operated sorting machinery and equipment following safety protocols.
- Maintained organized workspaces to enhance operational efficiency and workflow.
- Collaborated with team members to optimize sorting processes and reduce errors.
Line Cook
McDonald's
01.2017 - 07.2017
- Prepared ingredients following safety and sanitation protocols.
- Assisted in cooking methods such as grilling, sautéing, and frying.
- Maintained cleanliness of workstations and kitchen equipment.
- Collaborated with team members to ensure timely meal preparation.
- Learned menu items and portion sizes for efficient service.
- Followed recipes accurately to maintain food quality and consistency.
- Adapted quickly to fast-paced kitchen environment during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Grilled meats and seafood to customer specifications.
Education
High School Diploma -
Big Spring High School
Newville, PA05.2020
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Knife skills
- Sanitation
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Food presentation
Timeline
Cook
Midway Bowling Center
07.2024 - 09.2025
Cashier
Wendy's
01.2024 - 06.2024
Team Member
McDonald's
10.2022 - 08.2023
Sales Associate
Dollar General Store
04.2021 - 08.2021
Sorter
Geodis Warehouse
06.2020 - 12.2020
Line Cook
McDonald's
01.2017 - 07.2017
High School Diploma -
Big Spring High School