Brian Shephard
Guthrie,OK
Summary
Professional with experience in maintenance and repair, ready to contribute effectively in this role. Known for strong problem-solving skills, reliability, and adaptability to changing needs. Strong knowledge of hand and power tool operation and safety measures.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Handyman/Technician Support
Self Employed - Shephard Business Services
Oklahoma City, OK
06.2021 - Current
- Performed general repairs and maintenance for commercial properties, ensuring high quality and safety standards.
- Assisted technicians with motor and reducer replacement, bearing replacement, shaft replacement, and roller replacement,.
- Developed strong relationships with clients through clear communication and understanding of their needs.
- Coordinated subcontractors for specialized tasks, ensuring alignment with project goals and deadlines.
- Performed minor wall repair and painting,
- Conducted thorough inspections to identify issues and provide timely solutions for clients.
- Managed project timelines effectively to meet customer expectations and deliver prompt service.
- Assisted maintenance department in maintaining their properties by performing routine maintenance tasks such as painting,wall repair, light plumbing, ceiling tile replacement, light bulb replacement, spiderweb removal.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Assembled and installed new furniture for offices to improve comfort and and functionality.
- Performed basic plumbing repairs such as installing new toilets, replacing restroom exhaust fans, unclogging drain and maintaining.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Reported issues to FMM so effective resolutions could be put into place.
- Replaced worn or broken parts on machines and equipment.
Salesperson
My Office Products
Oklahoma City, OK
05.2016 - 06.2021
- Developed strong client relationships to foster repeat business and customer loyalty.
- Conducted product demonstrations to enhance customer understanding and drive sales.
- Collaborated with team members to optimize inventory management and streamline order fulfillment processes.
- Implemented upselling strategies that increased average transaction values consistently.
- Managed complex accounts, ensuring timely follow-ups and resolution of customer inquiries or issues.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Negotiated prices, terms of sales and service agreements.
President
Metro Business Supplies
Oklahoma City, OK
01.2007 - 05.2016
- Led strategic planning initiatives to drive company growth and market expansion.
- Established key performance indicators to assess operational efficiency and service quality.
- Directed cross-functional teams to enhance collaboration and streamline business processes.
- Fostered relationships with suppliers to negotiate favorable terms and optimize inventory management.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Reduced operational costs through strategic cost management initiatives.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Regional Operations Manager
IKON Office Solutions
Oklahoma City, OK
05.2004 - 12.2006
- Streamlined operational processes to enhance efficiency in document management and delivery.
- Led cross-functional teams to implement strategic initiatives improving service quality and client satisfaction.
- Developed training programs for staff, enhancing performance and compliance with company standards.
- Oversaw budget management, ensuring cost-effective operations while maintaining service excellence.
- Collaborated with sales teams to align operational capabilities with customer needs, boosting revenue opportunities.
- Analyzed workflow inefficiencies, recommending solutions that optimized resource allocation and productivity.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 28 locations per year as needed to manage each location and perform reviews of individual managers and operation managers.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Streamlined regional operations by implementing efficient processes and procedures.
Operations Manager
IKON Office Solutions
Oklahoma City, OK
02.1999 - 05.2004
- Streamlined operational processes to enhance efficiency and productivity across departments.
- Led cross-functional teams to implement best practices in inventory management and logistics.
- Developed training programs for new staff, improving onboarding experience and retention rates.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost savings.
- Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
- Implemented process improvements that reduced operational costs while maintaining quality standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
Education
Business
Rose State College
Oklahoma City, OKSkills
- Proficient in hand tools
- Skilled in using power tools effectively
- Plumbing maintenance
- Metal fabrication
- Custom fabrication solutions
- Maintenance and repair
- Painting
- Experienced in operating power tools
- Drain cleaning
- Efficient furniture assembly
- Project coordination
Certification
Forklift Certification
Scissor lift Certification
Boom Lift Certification
Languages
English
Timeline
Handyman/Technician Support
Self Employed - Shephard Business Services
06.2021 - Current
Salesperson
My Office Products
05.2016 - 06.2021
President
Metro Business Supplies
01.2007 - 05.2016
Regional Operations Manager
IKON Office Solutions
05.2004 - 12.2006
Operations Manager
IKON Office Solutions
02.1999 - 05.2004
Business
Rose State College