Brian Shields
Bellevue,NE
Summary
Experienced leader with a proven track record in optimizing business processes and driving organizational success. Demonstrated expertise in budgets, P&L accountability, customer service, conflict resolution, strategic planning, process improvement, and resource management. Strong focus on fostering team collaboration and achieving measurable results. Recognized for adaptability and reliability in dynamic environments.
Overview
20
20
years of professional experience
Work History
Chief Operations Officer
Guardian Angel Private Security
11.2022 - Current
- Developed a strategic approach to lead a team to increase 12 KPIs, including Labor Efficiency, Gross Profit and Client Retention.
- Create and execute processes that increase the operational performance.
- Maintained budgets and cost controls with labor, operational spend and fleet management.
- Ensures a deep bench of talent for current and future growth.
- Provide coaching and guidance in areas that impact the financial and/or operational health within the Franchises.
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Facilitate quarterly, in person meetings with our clients in Fresno and Los Angels, CA.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Director of Food and Beverage
Oak Hills Country Club
12.2014 - 11.2022
- Interviews, hires and on-boards new team members, with the intention of finding future leaders.
- Ensures a deep bench of talent for current and future growth.
- Trains and develops Team Members through one-on-one discussions, performance evaluations.
- Motivates, inspires, and constantly challenges the team to achieve at their highest level.
- Recognizes and rewards excellent performance.
- Understands that everyone's success is elevated by the success of those around them and creates a culture where people act accordingly.
- Remains highly visible on a daily basis, managing and supporting all members of the team.
- Promotes excellent guest service in a professional manner.
- Maintains restaurant cleanliness in accordance with company standards.
- Ensures restaurant equipment is properly maintained and safely operated.
- Ensures that safety and security standards are emphasized and adhered to, and that team members are trained in appropriate responses to unsafe situations.
- Works closely with the Event Coordinator and Kitchen Manager to ensure all events are executed to perfection.
- Increased net sales revenue year over year.
- Maintains budgets and cost controls with regard to food, beverage and labor goals.
- Consolidates operations reports into a weekly, bi-weekly and monthly summary for review, analysis and planning purposes.
- Effectively communicates changes to restaurant team including changes to menu, drink promotions, upcoming events.
- Oversee department schedules to ensure they are written to meet the financial needs of the business while ensuring an excellent guest experience.
- Completes all administrative responsibilities per company guidelines.
Director of Operations
Levy Restaurants
07.2012 - 12.2014
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Oversaw day-to-day production activities in accordance with business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
General Manager/Managing Partner
Funny Bone/Improv Comedy Club and Restaurant
01.2005 - 07.2012
- Envisioned, formulated and executed a highly unique marketing campaign that went national in 6 months
- Create and launch all consumer and retail promotions, co-promotions, corporate sponsorships, marketing collateral, advertising efforts and media relations
- Oversaw divisional marketing, advertising and new product development.
- Represented organization at industry conferences and events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
High School Diploma -
Millard North High School
Omaha, NENo Degree - Business Management
University of South Dakota
Vermillion, SDSkills
- General management and administration
- Budgeting and finance
- Recruitment and retention
- Profit & Loss
- Restaurant Management
- Labor Cost Analysis
- Recruiting
- Guest Services
- Employee Evaluation
- Strategic Planning
- Interviewing
- Employee Orientation
- Operations Management
- Hospitality management
- Team management
- Payroll
- Excel
- Power Point
- Multi-site operations
- Team building
- Conflict Resolution
- Public Speaking
- Budgeting and cost control
Timeline
Chief Operations Officer
Guardian Angel Private Security
11.2022 - Current
Director of Food and Beverage
Oak Hills Country Club
12.2014 - 11.2022
Director of Operations
Levy Restaurants
07.2012 - 12.2014
General Manager/Managing Partner
Funny Bone/Improv Comedy Club and Restaurant
01.2005 - 07.2012
High School Diploma -
Millard North High School
No Degree - Business Management
University of South Dakota
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