Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brian Shockley

Pleasant Hill,CA

Summary

Dynamic leader and problem-solver with extensive experience in customer service and inventory management, notably at Jamba Juice. Skilled in fostering team collaboration and enhancing operational efficiency, achieving significant improvements in customer satisfaction. Demonstrates exceptional organizational abilities and a cooperative attitude, ensuring high levels of accuracy and reliability in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Cashier

Big 5 Sporting Goods
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Property Manager

Public Storage
04.2024 - 06.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Cafe Associate

Sam's Club
06.2023 - 04.2024
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Replenished products daily for optimal freshness and visibility.

Team Member

Jamba Juice
07.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Assistant Manager

Footlocker
02.2006 - 07.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Night Manager

American Family Sauna And Tub
01.2005 - 01.2006
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.

Team Leader

Jamba Juice
02.2002 - 06.2004
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored and guided employees to foster proper completion of assigned duties.

Education

Diablo Valley College
Pleasant Hill, CA

GED -

College Park High School
Pleasant Hill, CA

Skills

  • Customer Service
  • Cleaning and sanitizing
  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Cash Register Operation
  • Customer Relations
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Product restocking
  • Payment Processing
  • Refunds and exchanges
  • Merchandise Restocking
  • POS system operations
  • Inventory Management
  • ID Verification
  • Refund handling
  • Inventory Control
  • Order Packaging
  • Retail Merchandising
  • Reports and documents
  • Promotions and Discounts Understanding
  • Loss Prevention
  • Records Maintenance
  • Loyalty Program Promotion
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Creative Thinking
  • Team Leadership
  • Inventory Stocking
  • Store merchandise stocking

Additional Information

I have spent some time working and training with the Riverside County Sheriffs. I also attended a sheriff "boot camp" where I underwent several classes and training exercises. Besides attending weekly meetings and trainings, I also regularly went out on volunteer work, helping at public events to maintain safety and security.

Timeline

Property Manager

Public Storage
04.2024 - 06.2024

Cashier

Big 5 Sporting Goods
09.2023 - Current

Cafe Associate

Sam's Club
06.2023 - 04.2024

Team Member

Jamba Juice
07.2022 - 06.2023

Assistant Manager

Footlocker
02.2006 - 07.2014

Night Manager

American Family Sauna And Tub
01.2005 - 01.2006

Team Leader

Jamba Juice
02.2002 - 06.2004

Diablo Valley College

GED -

College Park High School

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Brian Shockley