Brian SIKES
DENISON
Summary
Dynamic customer service professional with extensive experience in retail management. Recognized for enhancing customer satisfaction and retention through effective team leadership and training in high-pressure environments. Committed to delivering exceptional service and building lasting client relationships.
Overview
18
18
years of professional experience
Work History
Property Manager
Five Star Storage
Sherman
09.2021 - 12.2025
Retail Supervisor
Academy Sports Outdoors
Sherman
02.2018 - 06.2021
- Coordinated with Store Director to insure the sports department was set correctly.
- Assisted all guests with questions and led them to what they needed.
Manager of restaurant
Choctaw casino and resort
Durant
11.2015 - 04.2016
- Worked on everyday duties such as schedule, payroll, and hiring.
- The place was only open four days a week due to seasonal weather.
- Bar and Grill atmosphere with full menu and bar.
- Difficult situation since the restaurant was still being finished.
- Had no help from above my managers and was thrown into a messy situation on a professional level.
- I loved the guests as this is the environment I strive in.
Assistant general manager
Traditions spirits
Thackerville
01.2015 - 09.2015
- Another casino in which I handled manager duties.
- Started with a fast pace burger establishment and was promoted to sports bar in same casino since the company needed someone there and I had the background.
- Large casino and many guests which I love.
- It was too far for me to drive every day. (3 hrs)
Assistant F&B manager
Doubletree by Hilton
Houston
06.2013 - 08.2014
- I oversaw the restaurant, bar lounge, and room service during a twelve hour shift.
- There was a lot of activity since it was more of a business hotel instead of vacation.
- I was able to interact with many guests and meet many different people from all over the world.
- That was the best part about working.
- It was downtown and the city did a number on me.
- I like making people smile and wanted a more comfortable environment and closer to family. (6 hrs away).
- It was good experience for me since I grew up in a small town.
Manager
Fox and Hound
Houston
01.2008 - 08.2013
- Gained most of my knowledge with this company.
- Great training with lots of opportunities.
- The sports pub atmosphere was great.
- I was here for a while and started looking towards cruise lines but did not have hotel experience so I decided to get some.
Education
Hospitality - Hospitality
Hilton school
Houston, TX01-2013
Associate of Applied Science - Business
Grayson county college
Denison, TX01-1999
Skills
- P & L
- Credit card processing
- Safeserv certified
- Cash flow management
- Alcohol license for Texas and Oklahoma
- Proficient in cash management
- Hilton program for hospitality
- Strong client relations
- Know many POSSIBILITIES Systems (aloha, micros, agalsyz)
- Trusted key holder
- Schedule and training
Additional Information
Sports minded with knowledge in many areas. Sports are a way of breaking ice with guests such of where they are from. I have a theory that everyone has something in common and I'm great at extracting the information to make guests feel welcome and comfortable.
Timeline
Property Manager
Five Star Storage
09.2021 - 12.2025
Retail Supervisor
Academy Sports Outdoors
02.2018 - 06.2021
Manager of restaurant
Choctaw casino and resort
11.2015 - 04.2016
Assistant general manager
Traditions spirits
01.2015 - 09.2015
Assistant F&B manager
Doubletree by Hilton
06.2013 - 08.2014
Manager
Fox and Hound
01.2008 - 08.2013
Hospitality - Hospitality
Hilton school
Associate of Applied Science - Business
Grayson county college