Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Silvia

West Haven

Summary

Nearly 20 years of experience in the QSR industry with a Fortune 500 company, specializing in Operations, Culinary Innovation, SKU optimization, and Cost Savings Initiatives. Proven track record in product improvement and logistics management, supporting cross-functional teams to implement national programs. Skilled in managing multiple projects across diverse business areas while adhering to strict timelines. Expertise in facilitating training sessions to enhance team performance and program execution.

Overview

14
14
years of professional experience

Work History

Corporate Field Ops

ACE Sushi
11.2023 - Current
  • Oversee daily operations across ACE Sushi locations, driving efficiency and performance consistency.
  • Optimize store operations while leading regional field teams to enhance franchisee support.
  • Provide strategic direction to improve customer satisfaction and foster business growth.
  • Execute onsite operations for new store openings to ensure seamless transitions.
  • Manage financial oversight, ensuring adherence to budgetary guidelines and purchasing compliance.
  • Ensure food safety, quality assurance, and compliance with industry regulations.
  • Supervise six Regional Managers and two New Store Opening Trainers, mentoring leadership skills.
  • Cultivate strong relationships with franchisees to support operational excellence and business success.

Operations Excellence Process Manager

Franchise World Headquarters/Subway
06.2021 - 04.2023
  • Ensured the completion of operational projects within specific timelines, facilitated and presented training to a national field audience, managed communications to field teams, and liaised cross-functionally to achieve problem resolutions.
  • Devised and implemented job aids and training materials for national equipment rollouts
  • Provided operational oversight for new equipment testing
  • Provided operational oversight for various video and commercial shoots
  • Managed regular calls/meetings to update field teams on various national programs
  • Worked closely with Communications Team to create national field messaging, as well direct messaging to restaurants and distribution centers
  • Managed the Operations Teams booths for the Global convention (build/breakdown and schedule for coverage)
  • Lead Train-the-Trainer seminars for training field teams on operational requirements, techniques, equipment, and procedures (400+ attendees)
  • Culinary Operations Manager – Sept. 2020 - June 2021
  • Created, tested, validated and implemented national programs, products, process, and procedures for in-restaurant use
  • Provided operational oversight for major national program launch
  • Acted as liaison and provided product management for Food Safety/Quality Assurance and supply chain/distribution centers
  • Created/Implemented training materials
  • Defined test parameters
  • Acted as communications lead for Operations
  • Lead Train-the-Trainer seminars for training field teams on new operational procedures (400+ attendees)

Marketing Manager (Development)

Franchise World Headquarters/Subway
02.2020 - 09.2020
  • Developed and implemented marketing plans for different location types (airports, universities, casinos, etc.) – both print and electronic
  • Created Social Media presence and maintain on LinkedIn
  • Created paid social media ads on Google and LinkedIn
  • Managed trade shows (in-person and virtual)

Quality Assurance Project Manager

Franchise World Headquarters/Subway
04.2017 - 02.2020
  • Managed innovation projects related to SKU optimization, cost savings initiatives, product improvement, and in-restaurant testing while supporting cross functional teams as needed.
  • Produced product summits
  • Oversaw off-premises programs
  • Communications lead
  • Oversaw vendor management for global conventions and trade shows
  • Acted as liaison and oversaw product management for Operations and Supply Chain

Operations Specialist

Franchise World Headquarters/Subway
06.2011 - 04.2017
  • Provided project management for multiple projects
  • Acted as senior operational manager for local and national marketing campaigns (playbooks, job aids, training courses)
  • Hosted marketing campaign training calls for franchisees
  • Provided operational support to franchisees
  • Provided custom menu management

Education

High School -

Stamford High School
Stamford, CT

Skills

  • Leadership and accountability
  • Project and product management
  • Cross-functional collaboration
  • Adaptability and innovation
  • Training and development
  • Problem-solving skills
  • Team collaboration strategies
  • Supply chain management
  • Time and priority management
  • Microsoft Office proficiency
  • Social media expertise
  • Google Docs proficiency
  • Adobe Photoshop skills

Timeline

Corporate Field Ops

ACE Sushi
11.2023 - Current

Operations Excellence Process Manager

Franchise World Headquarters/Subway
06.2021 - 04.2023

Marketing Manager (Development)

Franchise World Headquarters/Subway
02.2020 - 09.2020

Quality Assurance Project Manager

Franchise World Headquarters/Subway
04.2017 - 02.2020

Operations Specialist

Franchise World Headquarters/Subway
06.2011 - 04.2017

High School -

Stamford High School

Similar Profiles

CREATE PROFILE
Brian Silvia