Brian Simmons
LaPlace,Louisiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Apple Care & Companion
02.2017 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Education
No Degree - Naval Architecture Marine Engineering
University of New Orleans
New Orleans, LASkills
- Cash Register Operations
- Customer Order Management
- Process Optimization
- Inputting Claims
- Customer Service and Assistance
- Data Evaluation
- Senior Leadership Support
- Effective Written and Verbal Communication
Timeline
Customer Service Specialist
Apple Care & Companion
02.2017 - 07.2023
No Degree - Naval Architecture Marine Engineering
University of New Orleans
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