Brian Simmons
Birmingham,AL
Summary
Resourceful and innovative Instructional Designer with over eight years of experience in eLearning and curriculum development for various cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
26
26
years of professional experience
Work History
Senior Learning Experience Designer / Quality Assurance Partner
SAP
Remote
03.2018 - Current
- Analyze, design, develop, and deliver eLearning, instructor-led, and virtual instructor-led learning content for global audiences of customers, partners, and consultants
- Authoring tools: Adobe Captivate, Articulate Storyline 365, JIRA, Slack, SharePoint, TechSmith Camtasia, Snagit, Microsoft Teams, Adobe After Effects, SAP MMCP, Microsoft Office Suite, Yyond; Learning formats include ILT, virtual ILT, Live Sessions, eLearning, and microlearning videos
- As SAP Learning Quality Assurance Partner, facilitate operational consistencies for SAP Product Learning with management of internal SAP Learning Standards and Guidelines and Content Authoring best-practice internal enablement SharePoint websites, following SAP Digital First, Agile, and ADDIE theories and methodologies; Liaison between partners and internal stakeholders to resolve conflicts
- Host weekly North American Office Hours Open-Mic virtual meetings for SAP Learning's LXD and External Design Teams; Provided coaching and mentoring to employees
- Manage product learning initiatives for SAP Agent Performance Management, SAP Territory and Quota, and CX Integration eLearning; samples available with openSAP- Microlearning, learning.sap.com, and SAP Learning Hub
Sales Education Coordinator
Blue Cross and Blue Shield of Alabama
12.2011 - 03.2018
- Designed, developed, and delivered learning content for Sales and Marketing departments, utilizing adult learning fundamentals with the ADDIE model for classroom and remote learning environments, offering eLearning, assessments, and video; using authoring tools: Adobe Captivate 8.0, Adobe Connect/Mobile, InDesign, Photoshop, Microsoft PowerPoint, and TechSmith's Snagit
- Curriculum design for new associate onboarding for learning topics: products, services, internal software applications, compliance, sales performance, and coaching
- Applications: TotalView (CRM) - Microsoft Dynamics, Lead Management; Group Rate Quoting interface; Manage Sales Education intranet/SharePoint site (Content Repository Management site)
- Pathways to Leadership – Professional and Workplace Development in Management Program
- Integrity Selling certified instructor
- Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives and performance standards
Sales Trainer
Time Warner Cable
03.2011 - 12.2011
- Facilitated sales, product, service activation, and billing systems training for new-hire inbound telesales call center
- Managed and edited lesson plans relevant to learner needs and requests of Sales Leadership
- Coached to performance in coordination with Human Resources and Sales Leadership initiatives
- ATD National and Regional Member
Customer Service Trainer
SCANA Energy Marketing
01.2008 - 03.2011
- Facilitated new hire training using provided onboarding curriculum for customer service representatives
- Microsoft Office, Verint LMS System, Adobe Captivate 3.0
- Facilitated continuing education classes for existing customer relationship specialists in procedures, services, sales, and operations
- Performance coaching and mentoring; classroom and on-the-job
Business Owner/Operator
Java Jo'z Coffee & More - BRS Coffee Company Inc.
01.2004 - 01.2009
- Designed and managed all points of out-parcel retail construction
- Recruited, trained, and managed team of 12 baristas for all business operations
- Developed marketing for target segments in Auburn, Alabama metro area, utilizing radio, newspaper, web, and direct mail
- Created and designed menu of beverage recipes and created profitable distribution partnerships for baked goods
- Improved company's profitability by increasing sales and decreasing operational expenses
Corporate Sales Education Specialist
Southern Company / SouthernLINC Wireless
01.2002 - 01.2005
- Designed, developed, and delivered custom training curriculum on sales techniques, new hire orientation, point of sale and inventory systems software, business etiquette, products and services, product programming software, billing applications, and company-specific uses of Microsoft XP Office Suite applications
- On-camera host and scriptwriter for handset instructional videos
- Managed content for SouthernLINC's Training intranet website
- Instructional techniques include classroom, interactive web training, and train-the-trainer formats, utilizing PowerPoint, Word, and custom instruction manuals/CD and video
- Assessed training program effectiveness and improved upon deficient areas
- SPOT Award 2004, Top Contributor Award 2004, Sales and Service Support Award 2004
Customer Retention Specialist
Southern Company / Southern LINC
01.1998 - 01.2001
- Conceptualized, planned, organized, and delivered the first customer retention program for the Sales Operations department
- Designed and developed a field account management training manual, quarterly newsletters, presentations, and the first customer user manual
- Developed and implemented three customer appreciation events in regional sales locations
Education
Bachelor of Business Administration - Business Management
The University of Montevallo
Montevallo, Alabama05.1996
Skills
- Video Editing
- Audio Editing
- Visual Communication
- Storyboarding
- Curriculum Design
- Virtual Classroom
- Curriculum Implementation
- Instructional Strategies
- Adaptive Learning
- Team Member Development
- Attention to Detail
- Problem Resolution
Timeline
Senior Learning Experience Designer / Quality Assurance Partner
SAP
03.2018 - Current
Sales Education Coordinator
Blue Cross and Blue Shield of Alabama
12.2011 - 03.2018
Sales Trainer
Time Warner Cable
03.2011 - 12.2011
Customer Service Trainer
SCANA Energy Marketing
01.2008 - 03.2011
Business Owner/Operator
Java Jo'z Coffee & More - BRS Coffee Company Inc.
01.2004 - 01.2009
Corporate Sales Education Specialist
Southern Company / SouthernLINC Wireless
01.2002 - 01.2005
Customer Retention Specialist
Southern Company / Southern LINC
01.1998 - 01.2001
Bachelor of Business Administration - Business Management
The University of Montevallo
Volunteer Experience
- The University of Montevallo, Alumni Board of Directors, Montevallo, Alabama, 6 years, Vice President of Alumni Relations and Services and Committee Chair for University Advancement
- The American Cancer Society, Relay for Life, Cobb County, Georgia, 4 years, Entertainment Chairman, Swordsman’s Ball Planning Committee, Publicity Chairman
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