BRIAN SINGLETON
Mission
Summary
Adaptable medical courier with strong attention to detail and work ethic. Experienced in protecting temperature-sensitive specimens, verifying paperwork, and adjusting routes for urgent deliveries. Focused on safe transport, accurate data entry, and dependable service.
Overview
14
14
years of professional experience
Work History
Medical Courier
Ameriaship
McAllen, Texas
07.2024 - 10.2026
- Executed timely pickup and delivery of medical specimens for Ameriaship clients, ensuring compliance with health standards.
- Followed assigned routes and adjusted schedules for urgent deliveries.
- Verified chain of custody paperwork for each pickup and drop-off to maintain accurate tracking and accountability.
- Safely transported temperature-sensitive packages, adhering to handling procedures to preserve integrity of medical specimens.
Customer Service Representative
Teleperformance
Edinburg, Texas
05.2012 - 12.2015
- Managed inbound customer calls for Teleperformance client support programs.
- Resolved billing and account issues using CRM systems.
- Documented customer interactions in case management platforms.
- Assisted customers through chat, email, and phone channels.
- Escalated complex service concerns to specialized support teams.
- Explained products, policies, and service procedures to customers.
- Processed order updates and account changes for Teleperformance clients.
- Maintained accurate records while following quality and compliance standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
GED -
Pulaski Technical College
North Little Rock, AR04-2008
Skills
- Specimen transport
- Chain of custody
- Route navigation
- Temperature control
- Delivery scheduling
- Vehicle inspection
- Data entry
- Database entry
- Attention to detail
- Time management
- Problem solving
- Clear communication
- Work ethic
- Remote work capabilities
- Data collection
- Technical support
- Data collection and reporting
- Deadline oriented
- Data input
- Data conversion
- Data verification
- Administrative support
Timeline
Medical Courier
Ameriaship
07.2024 - 10.2026
Customer Service Representative
Teleperformance
05.2012 - 12.2015
GED -
Pulaski Technical College