Brian Sippel
Maumelle,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Wireless industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Retention Customer Service Representative
AT&T Mobility
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Retail Sales Associate
Verizon Wireless
10.2013 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Served as Operations SME in store from 2014-2018, overseeing merchandising updates and monthly inventory, and maintaining/installing demo units and fixtures
Customer Support Representative
ACCENT Marketing Services LLC
01.2011 - 09.2013
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
Bachelor of Arts - Psychology
University of Arkansas
Fayetteville, AR12.2010
Skills
- Customer Service and Assistance
- Technical Support
- Process Optimization
- Multi-Line Telephone Operation
- Shipping and Receiving Understanding
- Stock Management
- Customer Relations
- Account Management
Timeline
Retention Customer Service Representative
AT&T Mobility
01.2020 - Current
Retail Sales Associate
Verizon Wireless
10.2013 - 12.2018
Customer Support Representative
ACCENT Marketing Services LLC
01.2011 - 09.2013
Bachelor of Arts - Psychology
University of Arkansas
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