Knowledgeable and hard working manager with excellent conflict resolution and problem-solving abilities demonstrated across 7-year career that has included a consistent willingness to work extra hours and go beyond the required work for the benefit of team members, patients, and the organization. Very effective and experienced at leading qualified nursing teams in the effective care of Breakthru, medical-surgical, and psychiatric patients while maintaining an excellent record on staff retention and satisfaction as well as patient satisfaction via Press Ganey scores.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nursing Director
River Park Hospital
Huntington, West Virginia
04.2022 - Current
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Seclusion and Restraint Committee chairman overseeing marked reduction in restraint usage facility wide.
Performed rounds to observe care and interview staff, residents and families.
Collaborated with staff, management and external groups to coordinate patient care.
Member of Performance Improvement, Med Executive, Infection Control, P&T, EOC, and Service Excellence committees.
Direct day-to-day administrative and operational functions for 200 bed facility, providing guidance and leadership to over 150 employees across 10 departments.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Nurse Manager Medical Care Unit
Southern Ohio Medical Center
Portsmouth, OH
10.2018 - 04.2022
Performed real-time chart audits for all patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Developed departmental goals and objectives to improve satisfactory rating with patients.
Supervised, directed and motivated high-quality performance from nursing staff caring for adult medical. Telemetry, and addictive substance withdrawal patients.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols to optimize performance and safety.
Explained health care issues and ramifications to patients and families to promote informed medical care choices.
Responsible for unit incident prevention and incident management regarding accidents, injuries, and patient and employee complaints.
Daily staff and patient rounding.
RN Case Manager
Blessed At Home
04.2021 - Current
Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care
Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
Assistant Manager Senior Behavior Unit
Southern Ohio Medical Center
06.2015 - 10.2018
Implemented and oversaw BERT program (Behavioral Emergency Response Team) to assist organization in de-escalating behaviors and preventing aggression.
Trained new night nurses in proper techniques, care standards, operational procedures and safety protocols to better care for the geriatric pscyiatric patient population.
Interviewing and hiring of night shift staff.
Established and continuously optimized nightshift schedule and individual work assignments.
Logistics Manager
Masco Retail Cabinet Group
11.2006 - 06.2011
Directed logistics operations, including shipping and receiving of wide range of products daily.
Conducted research to address shipping errors and packaging mistakes.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals and increase output.
Worked over 2,000 hours of overtime in four years
Conducted research to address shipping errors and packaging mistakes
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
Education
Bachelor of Science - Nursing
Ohio University
Athens, OH
08.2016
Associate of Applied Science - Nursing
Shawnee State University
Portsmouth, OH
12.2014
Associate of Applied Science - Law Enforcement And Technology
Ohio University
Ironton, OH
12.2006
Criminal Justice
Ohio University
Ironton, OH
Finance And Marketing
Ohio State University Fisher College of Business
Columbus, OH
Skills
Accurate Documentation
ACLS Certified
Administering and Monitoring IV Anticoagulants
Administering and Monitoring of Mild Sedation
Admitting, Discharging, and Transferring of Patients
Analytical skills and Sound Clinical Judgment
Assessing of Respiratory System
Attention to Detail
Behavioral Emergency Response and De-escalation
Blood Draw and Sample Collection
BLS Certified
Budget Development and Planning
Care Coordination
Care of Detox/Withdrawal Patient
Care of Psychiatric Patients
Care of Tubes and Drains
Charting and Chart Checking
Collaboration and Teamwork
Community Healthcare Programming
Community Program Referrals
Compassionate and Caring
Computer and Software Proficiency
Convalescent Care
COVID-19/PUI Patient Management
Creative Problem Solving
Critical Decision Making
Critical Thinking
Culture Building
Dedication
Delegation and Motivation
Diagnostic Test Ordering and Evaluation
Diet and Nutrition
Direct Patient Care
Disaster Site Triaging
EHR Documentation and Documentation Analysis
Elopement/AMA Prevention
Emergency Diagnostics
Employee Mentoring
Employee Performance Evaluations and Corrective Action Completion
Employee Retention
Employee Supervision
Employee Scheduling
Equipment Sterilization
Fall Risk Assessment, Prevention, & Management
First Aid
Group and Individual Instruction
Healthcare Personnel Supervision
Healthcare Program Planning
Home Healthcare
Immunizations and Vaccinations
Implementation
Incident Reporting and Incident Management and Response
Infection Control Procedures
Infection Control Process Coordination
Instrument Sterilization
Interviewing and Hiring
IV Therapy
Knowledge of Managed Care and Insurance Industry
Knowledge of Managed Care Program Policies and Procedures
Logistics Project Management
Medical Device Prescriptions
Medical Procedure Preparation
Medical Recordkeeping
Medical Supply Management
Medication Administration
Medicine Inventory Maintenance
Microsoft Office
Monitoring Vital Signs
National Patient Safety Goals/Core Measures
Needs Assessment
Nursing Performance Assessments
Obtaining Cultures
Obtaining Peripheral Venous Blood
Operating Plans Development
Pain Management
Palliative Care
Patient Advocacy
Patient Care Assessment & Oversight
Patient Complaint Prevention and Response
Patient Condition Monitoring
Patient Examination
Patient & Employee Rounding
Patient Rights
Patient Safety
Patient/Employee education
Payroll Processing
Policy Formation and Implementation
Prescription Drug Recommendations
Preventive Healthcare
Problem Resolution
Procedure Assistance
Process Implementation
Quality Assurance
Rehabilitation Assistance
Research
Resource Allocation & Monitoring
Restraints & Use of Least Restrictive Device
Root Cause Analysis
Routine Examinations
Seizure Precautions and Management
Specialized Healthcare Referrals
Specimen Collection
Statistical Data Analysis
Student Precepting
Supervision
Telemetry
Test Interpretations
Therapy and Counseling
Time Management
Training
Treatment Planning and Plan Modification
Treatment Preparation & Adaptation
Unit Management
Verbal, Written, and Interpersonal Communication Skills
Wound Management
Accomplishments
Maintained early staff retention rate on Medical Care Unit over 90% throughout pandemic and other organizational challenges
Oversaw marked increased Press Ganey "would recommend scores" during time as a manager from 67th percentile to 97th percentile.
Oversaw a reduction in Breakthru AMA rate from 36% to 14%
Consistently perfect peer review scores of 100% for effective leadership
Maintained fall, employee injury, serious safety event, infection, and patient injury rates well under organizational and national average.
While an hourly manager worked over 1200 hours of voluntary overtime in 4 years.
Oversaw over a 30% reduction of organizational restraints as seclusion and restraint committee chairman and eliminated use of mechanical restraints facility wide.
Hobbies
Coaching: Over a decade of coaching experience in basketball, soccer, baseball, and softball at multiple levels.
Continuing Education
Reading and Book Collecting
Sports
Writing
Certification
Licensed RN
Advanced Cardiovascular Life Support
Basic Life Support, CPR. and First Aid
Trauma Informed Care Instructor
Timeline
Nursing Director
River Park Hospital
04.2022 - Current
RN Case Manager
Blessed At Home
04.2021 - Current
Nurse Manager Medical Care Unit
Southern Ohio Medical Center
10.2018 - 04.2022
Assistant Manager Senior Behavior Unit
Southern Ohio Medical Center
06.2015 - 10.2018
Logistics Manager
Masco Retail Cabinet Group
11.2006 - 06.2011
Bachelor of Science - Nursing
Ohio University
Associate of Applied Science - Nursing
Shawnee State University
Associate of Applied Science - Law Enforcement And Technology