Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brian Smith

Brian Smith

Port Saint Lucie,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

38
38
years of professional experience

Work History

Benefits Analyst

Aflac
04.2023 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues concerning medical care.
  • Developed ongoing, profitable relationships with clients, meeting or exceeding monthly sales goals while continually maintaining professional image of agency.
  • Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
  • Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Specialist

Lowe's Companies, Inc
02.2005 - 05.2022
  • Making weekly schedules for other associates
  • Perform weekly, monthly, and yearly inventory of merchandise within Lowe's warehouse
  • Building of displays and reworking of merchandise in sales aisle when needed
  • Train new associates with power equipment to move merchandise and computer programs for selling merchandise.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly within 20 seconds to avoid hold wait times.
  • Updated account information to maintain customer records.
  • Maintained and managed customer files and databases.

Associate

Raleigh, Durham International Airport, RDU
09.2003 - 12.2005
  • Collecting tolls
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Security for parked care and towing when necessary
  • Inventory of plates of parked cars for daily tolls and where vehicles are located within airport property
  • Helping customers locate their vehicles throughout RDU airport.

Collections Clerk

Medicol
04.2003 - 08.2003
  • Review collection reports to determine status of collections and amounts of outstanding balances
  • Work with insurance companies and hospitals to collect outstanding balances by reviewing claim denials and obtain any missing information for insurance companies to make payment
  • Work with patients in making monthly payment plans to pay for any outstanding balances.

Medical Claims Examiner

Acordia National
10.1998 - 10.2002
  • Processed over 100 medical insurance claims daily for approval and denial
  • Contact patients and medical facilities for additional information needed to help determine payment/ denial of insurance claims
  • Auditing for insurance claims for insurer when necessary.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Monitored and updated claims status in claims processing system.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Responded to correspondence from insurance companies.
  • Evaluated medical claims for accuracy and completeness and researched missing data.

Senior Customer Service Representative

Montgomery Ward
05.1996 - 10.1998
  • Participated in quarterly inventory process by counting and tracking all merchandise in various departments
  • Created and maintained floor displays and sales floor
  • Work in other departments due to personnel shortages
  • Troubleshooting and resolving customer service problems
  • Trained newly hired sales associates in customer service, product knowledge and company policies and procedures.

Experience Cashier

7-Eleven
08.1994 - 05.1996
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Warehouse Worker

Dunbar Building Supplies
10.1992 - 07.1994
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted in receiving, stocking and distribution of merchandise.

Sales Associate

Sears
03.1990 - 10.1992
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Team Leader

McDonald's
11.1987 - 03.1990
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Saint Albans High School
01.1986 - 01.1989
  • Studied data entry and data processing.
  • Studied computer programming and computer operations.
  • Studied music and singing.

Education

No Degree - Residence Insurance Liscence

XCEL Solutions LLC
Jacksonville, FL
04.2023

Medical Billing Specialist, Medical Billing -

U.S. Career Institute
Fort Collins, CO
02.2022

Skills

  • Customer service
  • Data entry
  • Insurance
  • Inventory management
  • Personnel
  • Policy
  • Analysis
  • Sales
  • Scheduling
  • Troubleshooting
  • Managerial Experience
  • Auditing Experience

Timeline

Benefits Analyst

Aflac
04.2023 - Current

Customer Service Specialist

Lowe's Companies, Inc
02.2005 - 05.2022

Associate

Raleigh, Durham International Airport, RDU
09.2003 - 12.2005

Collections Clerk

Medicol
04.2003 - 08.2003

Medical Claims Examiner

Acordia National
10.1998 - 10.2002

Senior Customer Service Representative

Montgomery Ward
05.1996 - 10.1998

Experience Cashier

7-Eleven
08.1994 - 05.1996

Warehouse Worker

Dunbar Building Supplies
10.1992 - 07.1994

Sales Associate

Sears
03.1990 - 10.1992

Team Leader

McDonald's
11.1987 - 03.1990

Saint Albans High School
01.1986 - 01.1989

No Degree - Residence Insurance Liscence

XCEL Solutions LLC

Medical Billing Specialist, Medical Billing -

U.S. Career Institute

Similar Profiles

CREATE PROFILE
Brian Smith