Brian Smith
Meridian,ID
Summary
Dynamic professional with a proven track record at Graton Resort & Casino and Target, excelling in guest service and till counting. Skilled in training and development, I thrive in team environments, demonstrating exceptional communication and analytical thinking. Achieved enhanced customer satisfaction through meticulous attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Valet Parking Attendant
Graton Resort & Casino
03.2021 - Current
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
- Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
- Collaborated with hotel staff to ensure seamless communication regarding guest arrivals and departures.
- Assisted guests with luggage, maintaining a courteous and professional demeanor at all times.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
Sales Associate
Target
10.2019 - 03.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Elsie Allen High School
Santa Rosa, CA06.2020
Skills
Verbal comprehension
- Strong Work Ethic
- Customer Service-Oriented
- Patience and Tolerance
- Organizational abilities
- Effective problem solving
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Team Collaboration
- Adaptability and Flexibility
Spatial awareness
Guest service
Training and Development
Written Communication
Teamwork and Collaboration
Attention to Detail
Analytical and Critical Thinking
Excellent Communication
Till counting
Timeline
Valet Parking Attendant
Graton Resort & Casino
03.2021 - Current
Sales Associate
Target
10.2019 - 03.2021
Elsie Allen High School