Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Smith

St Louis,MO

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

18
18
years of professional experience

Work History

Assistant Accountant/Administrative Assistant

Smith Rentals
Bloomington, IL
01.2010 - Current
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Supported year-end closing activities such as inventory counts and accruals.
  • Prepared balance sheet reconciliations on a timely basis.
  • Supported budget administration with detailed expense analyses and report reviews.
  • Coordinated timely payments from vendors, clients and account holders.
  • Collaborated with others to discuss new opportunities.

Head Shift Lead Manager

Harvest Market Natural Foods
Champaign, IL
08.2020 - 12.2020
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared and led food service training programs to teach staff various tasks.
  • Completed daily inventories of food and material stocks.
  • Recommended strategies for improving overall productivity within the department.
  • Managed daily operations of the deli, including ordering, receiving, and stocking of merchandise.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Monitored inventory levels for perishable goods to minimize spoilage losses.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Explained goals and expectations required of trainees.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Shift Leader Manager

Potbelly Sandwich Company
Champaign, IL
07.2018 - 07.2019
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Reviewed inventory levels at the start of each shift and placed orders as needed.
  • Identified needs of customers promptly and efficiently.
  • Assisted customers with inquiries, complaints, and concerns in a timely manner.
  • Coached employees on interactions with customers to drive exceptional service.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Supervised and trained new shift leaders on store operations, policies, and procedures.
  • Helped employees accomplish tasks during peak periods.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reviewed financial statements to meet targets during shift.
  • Resolved conflicts between employees or customers in an efficient manner.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Observed and monitored utilization of equipment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.

Wait Staff Member/Management Consultant

Four Breakfast and More
Champaign, IL
01.2018 - 09.2018
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled special customer requests for separate checks and menu substitutions.
  • Stocked service areas with supplies during slow periods.
  • Took beverage orders from patrons and served drinks promptly.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Filled condiments and napkin containers during slack periods.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Greeted and welcomed customers, providing them with menus.
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared tables by setting up linens, silverware and glassware.
  • Trained new employees to perform duties.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Gathered and analyzed data to identify trends, opportunities, and potential solutions.
  • Created detailed reports outlining findings and recommendations for senior management review.
  • Provided strategic guidance on organizational design, process improvement, and change management initiatives.
  • Collaborated with cross-functional teams to develop comprehensive action plans for implementation of new processes or systems.
  • Reviewed established procedures to assess areas in need of improvement.

Assistant Manager

Rosati's Authentic Chicago Pizza
Urbana, IL
05.2016 - 06.2017
  • Assigned work and monitored performance of project personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Managed customer service inquiries and complaints in a timely manner.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Served as a liaison between staff members and senior management personnel.
  • Resolved conflicts between team members in an effective manner.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

General Contractor

Smith Rentals
Bloomington, IL
06.2006 - 11.2016
  • Cleaned or prepared construction sites to eliminate hazards.
  • Established work, budgets and construction timelines to manage and plan projects.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Managed projects with large labor, equipment and material budgets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Refined and improved company processes to increase productivity and efficiency.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Understood and followed oral and written directions.

Assistant Contractor

Alverson Construction
Bloomington, IL
06.2007 - 07.2016
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Assisted in the preparation of proposals, bids, quotations and tenders.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Operated equipment with strong focus on safety and ground communication.
  • Measured, marked or recorded openings or distances to construction layout areas.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Understood and followed oral and written directions.

Sous Chef

Hendrix House U of I
Urbana, IL
01.2016 - 04.2016
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Contributed to the successful execution of catered events from start to finish.
  • Complied with all health department regulations regarding proper food handling methods.
  • Created diverse cuisines for full restaurant, special event, catering and tasting menus.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
  • Checked quality of food products to meet high standards.
  • Monitored inventory levels to ensure adequate supplies on hand.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Delivery Driver

Marcos's Pizza
Urbana, IL
12.2014 - 04.2015
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Kept accurate logs of all deliveries and trips.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.

Insurance Agent

American Republic Insurance
Peoria , IL
06.2013 - 03.2014
  • Processed payments received from clients promptly according to established procedures.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Arts - Organizational Leadership/Hospitality Minor

University of Missouri - St Louis
St Louis, MO
12-2026

Associate of Arts - General

Parkland College
Champaign, IL
12-2021

Associate of Applied Science - Applied Sciences

Parkland College
Champaign, IL
06-2013

High School Diploma -

Normal Community High School
Normal, IL
12-2010

Bachelor of Science - Hospitality

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN

Skills

  • Expense account management
  • Data inputting
  • Invoicing and collections
  • Accounts payable and receivable
  • Month-end closing support
  • Spreadsheet software
  • Expense documentation
  • Filing and data archiving
  • Station oversight
  • Team leadership
  • Kitchen leadership
  • Positive and professional
  • Safe handling
  • Recipes and menu planning
  • Food spoilage prevention
  • Staff training
  • Menu planning
  • Recruiting and interviewing
  • Sales monitoring
  • Employee engagement
  • Customer relationship management (CRM)
  • Marketing
  • Sales strategies
  • Customer service and satisfaction
  • Policy enforcement
  • Promotional planning
  • Consulting
  • Organizational design
  • Business solution development
  • Business improvement
  • Trend modeling

Timeline

Head Shift Lead Manager

Harvest Market Natural Foods
08.2020 - 12.2020

Shift Leader Manager

Potbelly Sandwich Company
07.2018 - 07.2019

Wait Staff Member/Management Consultant

Four Breakfast and More
01.2018 - 09.2018

Assistant Manager

Rosati's Authentic Chicago Pizza
05.2016 - 06.2017

Sous Chef

Hendrix House U of I
01.2016 - 04.2016

Delivery Driver

Marcos's Pizza
12.2014 - 04.2015

Insurance Agent

American Republic Insurance
06.2013 - 03.2014

Assistant Accountant/Administrative Assistant

Smith Rentals
01.2010 - Current

Assistant Contractor

Alverson Construction
06.2007 - 07.2016

General Contractor

Smith Rentals
06.2006 - 11.2016

Bachelor of Arts - Organizational Leadership/Hospitality Minor

University of Missouri - St Louis

Associate of Arts - General

Parkland College

Associate of Applied Science - Applied Sciences

Parkland College

High School Diploma -

Normal Community High School

Bachelor of Science - Hospitality

Indiana University - Purdue University Fort Wayne

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Brian Smith