Brian Smith
Gouverneur,NY
Summary
Dynamic Shift Leader at Dollar General with proven expertise in team leadership and cash handling. Enhanced operational efficiency through effective training and process improvements, while fostering a positive workplace culture. Skilled in problem-solving and maintaining safety standards, ensuring high levels of customer satisfaction and employee engagement.
Overview
2
2
years of professional experience
Work History
Emergency Department Technician
North Star Health Alliance
01.2025 - Current
- BLS CERTIFIED
- Assists medical staff with patient assessments and vital sign monitoring.
- Maintains cleanliness and organization of emergency department workspace.
- Supports patient transport to various departments as needed.
- Documentes patient information accurately in electronic health records system.
- Provides basic first aid and comfort measures to patients in distress.
- Maintains a clean and organized emergency department, ensuring a safe environment for patients and staff.
- Implements crisis intervention techniques when needed, de-escalating potentially dangerous situations effectively
- Improves patient satisfaction by quickly addressing concerns and providing compassionate care.
- Provides emotional support to patients and families during stressful situations, fostering trust and communication.
- Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
Shift Leader
Dollar General Warehouse
09.2023 - 12.2024
- Supervised daily operations to ensure compliance with safety protocols and operational standards.
- Trained new team members on procedures and equipment usage for efficient workflow.
- Coordinated inventory processes, including receiving, stock rotation, and order fulfillment.
- Monitored performance metrics to identify areas for process improvement and efficiency gains.
- Implemented best practices for materials handling to enhance productivity and reduce damage rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
Gouverneur Central
Gouverneur, NY06.2014
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- CommunicationCalm Under PressureProfessionalismPatience & Empathy
- Continuous patient observation
- Behavioral monitoring and reporting
- Crisis prevention and de-escalation
- Adherence to patient safety protocols
- Documentation and record-keeping
- Vital signs and basic patient care
Timeline
Emergency Department Technician
North Star Health Alliance
01.2025 - Current
Shift Leader
Dollar General Warehouse
09.2023 - 12.2024
Gouverneur Central
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