Brian Smith
Imperial,MO
Summary
High energy customer-oriented sales professional with over 20 years of experience building relationships, cultivating partnerships, and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Consistently driving sales and bringing in new customers with persuasive negotiation expertise. History of consistently exceeding sales quotas and conversions.
Overview
2027
2027
years of professional experience
Work History
Water Specialist
Leaf Home Water Solutions
Earth City, Missouri
2025 - Current
- Spearheads consultative client assessments to map household water needs, translating findings into clear solution roadmaps that build long-term homeowner confidence.
- Conducts on-site system diagnostics and recommends tailored service plans that resolve performance issues and deliver noticeable gains in system reliability.
- Presented comparative water-treatment options to homeowners, emphasizing benefits and maintenance simplicity to empower informed choices and enhance customer trust.
- Orchestrated end-to-end sales cycles by prioritizing high-impact solutions and aligning installation timelines, ensuring smooth handoffs and improving customer satisfaction.
- Facilitated cross-functional handoffs between sales and installation teams, standardizing intake procedures to minimize miscommunication and enhance first-visit outcomes.
- Maintains precise CRM documentation and follow-up protocols to ensure timely appointments and accurate installation specifications, minimizing scheduling errors.
Territory Account Manager
Culligan Water
Chesterfield, MO
2019 - 2025
- Generated and pursued 100 new leads monthly to achieve 50% conversion rate.
- Increased profitability and revenue by generating $1,500,000.00 in sales for 2024.
- Listening to customers’ needs to identify and recommend best products and services.
- Educated customers on product features and use to provide optimal service.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Produced sales documents, finalized deals, and filed records.
- Motivated and worked with onboarding team members to successfully integrate new employees into the organization.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Service Advisor
Auto Plaza Ford & Auto Plaza Chrysler
Desoto, MO
2014 - 2016
- Handled telephone inquiries regarding appointments and work in process.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
Project Manager/Estimator
Schneider Electric
St. Louis, MO
2013 - 2014
- Built and established strong partnerships with teams, vendors, and contractors.
- Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Developed full-scope estimates for use in project bidding and design-build projects.
- Reviewed budget and subcontractor estimate in detail and analyzed for accuracy with scope of work relevancy in mind.
- Conducted periodic inspections of job sites for quality and progress.
- Consistently followed up with customers to determine satisfaction levels.
- Tracked monthly sales to generate reports for business development planning.
Sales Representative
Midway Electric, Inc
Columbia, MO
2009 - 2013
- Contacted new and existing customers to outline benefits of products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Produced sales documents, finalized deals, and filed records.
- Fostered relationships with customers to expand customer base and retain business.
- Exceeded sales quotas regularly by going above and beyond to reach customers and meet individual needs.
- Managed electrical project installations and conducted lighting project audits.
Education
Associate of Applied Science - Automotive Racecar Technology
Northwestern College
Lima, OH01-1998
Skills
- Customer Service
- Customer Relations
- Account Management
- Client Account Management
- Account Servicing
- Sales Development
- Sales Closing
- Hybrid sales
- B2B and B2C Sales
- Territory Sales
- Territory Growth
- Post-Sales Support
- Complex Problem-Solving
- Contract negotiation
- Product knowledge
- Business Development
- Customer retention
- Interpersonal communication
- Records Management
- Sales Expertise
Timeline
Water Specialist
Leaf Home Water Solutions
2025 - Current
Territory Account Manager
Culligan Water
2019 - 2025
Service Advisor
Auto Plaza Ford & Auto Plaza Chrysler
2014 - 2016
Project Manager/Estimator
Schneider Electric
2013 - 2014
Sales Representative
Midway Electric, Inc
2009 - 2013
Associate of Applied Science - Automotive Racecar Technology
Northwestern College