Brian Smith, DPT, MBA
Wake Forest,NC
Summary
Client Experience Director with expertise in developing and implementing company-wide initiatives that improve customer relations and brand loyalty. Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Clinical Rehabilitation Manager
Lepre Physical Therapy, LLC
Co-Owner/Director
Alternative Fitness Solutions, LLC
Clinical Manager
Pivot Physical Therapy
05.2018 - Current
- Oversee clinic operations, including staff management, budgeting, financial tracking, and performance evaluation to ensure the highest standards of patient care.
Clinical Manager
New York Physical Therapy & Wellness
02.2015 - 05.2018
- Ensured systems & staff were fully equipped to make each patient’s rehabilitation experience as comfortable and convenient as possible.
Clinical Rehabilitation Manager
William J. Schwarz PT, PC
08.2014 - 01.2015
- Planned, administered, and directed the operation of rehabilitation programs, including recruiting & training staff, developing therapy strategies and evaluating patient care.
Education
Skills
- Strategy Development
- Recruiting & Onboarding
- Collaboration
- Client Success
- Operations Planning
- Performance Management
- Data Analytics
- Customer Experience
- People Management
- Goal Setting & Outcomes Accountability
- Clinical expertise
- Performance Appraisals
- Motivational Skills
- Care Planning
Early Career Experience
- Clinical Rehabilitation Manager, Lepre Physical Therapy, LLC
- Co-Owner/Director, Alternative Fitness Solutions, LLC
Personal Information
Title: PT, MBA
Timeline
Clinical Manager
Pivot Physical Therapy
05.2018 - Current
Clinical Manager
New York Physical Therapy & Wellness
02.2015 - 05.2018
Clinical Rehabilitation Manager
William J. Schwarz PT, PC
08.2014 - 01.2015
Clinical Rehabilitation Manager
Lepre Physical Therapy, LLC
Co-Owner/Director
Alternative Fitness Solutions, LLC
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