Javascript
Brian Snyder
Dyersville,IA
Summary
Dynamic IT Technician with proven expertise, excelling in system performance optimization and network troubleshooting. Adept at diagnosing complex issues and delivering exceptional remote support, enhancing user satisfaction. Skilled in hardware installation and software configuration, consistently ensuring seamless operations and effective communication with non-technical users.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Swimming/Track Operator
Dubuque Community School Distict
08.2010 - Current
- Run timing equipment for both swimming/diving and track and field events.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
IT Software Support Technician
Tri-Technical Systems, Inc.
09.1994 - 10.2025
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Set up and maintained Email server for over 700 users and 60 domains.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Applied Science - Computer Programming
NICC
Peosta05-1991
Skills
- System performance optimization
- Remote support
- Software configuration
- Application support
- Hardware installation
- Network troubleshooting
- Data recovery
- Troubleshooting and Diagnostics
- Server maintenance
- Virtualization technologies
- Application installations
Certification
CompTIA A+ Certified
Admin Official for USA Swimming
Software
Elixir
HTML, CSS
SQL
MSSql Server
Windows Server
Linux
Microsoft Word
Microsoft Excel
Git
Timeline
Swimming/Track Operator
Dubuque Community School Distict
08.2010 - Current
IT Software Support Technician
Tri-Technical Systems, Inc.
09.1994 - 10.2025
Associate of Applied Science - Computer Programming
NICC
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