Brian Snyder
Celebration,FL
Summary
Dynamic Senior Manager with a strong focus on Operational Service Delivery, skilled in strategically planning, implementing, and overseeing transformative initiatives that enhance business growth and operational efficiency. Proven track record of fostering an open culture that promotes transparent communication and collaboration among teams. Committed to leveraging expertise in driving continuous improvement while pursuing new professional challenges within a growth-oriented organization. Passionate about creating impactful solutions that align with organizational goals and elevate overall performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Manager, Operations• Value-Based Care Programs
Astrana Health
10.2024 - Current
- Lead the strategic onboarding and data delivery of value-based care programs designed to enhance patient outcomes and optimize healthcare costs.
- Focused on data management, enabling data ingestion automation, trend identification, and the formulation of data-driven strategies.
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Evaluated hiring, firing, and promotions requests.
Sr. Manager, Business & System Operations
Collaborative Health Systems
01.2022 - 10.2024
- Directed initiatives for Accountable Care Organizations (ACOs) and Independent Practice Associations (IPAs), focusing on risk arrangements and value-based models for Medicare shared savings and Medicare Advantage programs.
- My team manages the distribution and consumption of CMS and provider data, enhancing vendor interfaces and supporting Health Information Exchanges.
- Play a key role in population health management and vendor relationships, ensuring compliance and operational excellence.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Information Technology Manager, Business Integration & Operations
Acaria Health, Centene Corporation
04.2019 - 12.2022
- As the IT Integration Manager, spearheaded the development of support and quality assurance teams dedicated to EHR software for specialty pharmacies.
- Successfully implemented staffing strategies and developed comprehensive policies and procedures to deliver exceptional service and support, enhancing care outcomes for patients with complex conditions across the nation.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Developed standards, set specifications and complied with federal, state, and local legislation.
Director of Information Services, Community Health Systems
Heart of Florida Regional & Lake Wales Medical Center
06.2016 - 01.2019
- In this leadership role, managed technology infrastructure and support teams for multiple hospitals, overseeing budgets and application development.
- Developed a strategic roadmap for cost-effective growth and improved service delivery, successfully executing significant technical projects such as PACS migration from Philips to McKesson
- Onboarding and acquisition of multiple clinics and stand alone Emergency Room facility.
- Analyzed issues, identified alternative information solutions and project consequences and determined best courses of action.
- Delivered administrative and professional leadership to information services staff.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
Information Services Project Manager
Community Health Systems
03.2013 - 06.2016
- Managed critical data center and facility projects, optimizing resource utilization and ensuring successful deployment and testing of new technologies. Utilizing LeanPM and Waterfall methodologies, I coordinated project management efforts and provided training for managerial staff, employing tools such as MS Project and Visio to streamline processes.
- Maintained timeline and budget guidelines for daily operations and all projects.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Manager of Client Services and Service Delivery
iPractice Group
07.2011 - 12.2012
- I led the internal IT department serving a staff of 60, overseeing the Support Service Desk and managing technology deployment in support of electronic healthcare record software. I ensured smooth daily operations and special projects, serving as IT Director when necessary, while managing hardware and software resources to enhance service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Vice President of Service Delivery, Information Technology Manager
Bank of New York Mellon
05.2008 - 07.2011
- Oversaw the deployment of small to medium-scale projects across the BNY Mellon enterprise, managing a Service Desk team of over 30 on and off-shore technicians supporting over 65,000 clients, processing 2,500+ daily incidents. Enhanced operational efficiency by refining best practice procedures for incident management, ensuring high-quality support and customer satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Information Technology Director
City of Mt. Juliet
12.2007 - 06.2008
- Directed all electronic resources for the City of Mt. Juliet, providing comprehensive IT support to over 150 Active Directory users and all networked computers across multiple departments, including Police and Public Works. Managed secure VPN connections, administered Exchange and Active Directory accounts, and developed an offsite disaster recovery plan, while overseeing the city’s IT budget.
- Designed and led implementation of city-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Technical Resolution Manager
Dell Computers, Nashville
11.2006 - 10.2007
- Managed technical and administrative operations for 2nd and 3rd level escalations, leading a team of 24 technicians and coaching them on technical resolutions and customer service excellence.
- Successfully resolved customer escalation issues while delivering comprehensive training to enhance team capabilities.
Information Technology Manager
Kaiser Permanente Hospital, Santa Teresa
06.1999 - 11.2006
- Provided strategic technical and administrative leadership for member services call centers, focusing on project management for new technology deployments and the administration of ACD and PBX systems. Managed IT staff, call routing, and budget optimization, ensuring efficient operations and high service delivery standards.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Created storage allocation for new build and existing Windows servers and clusters.
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
National/Major Accounts Support Center Analyst
Aspect Telecommunications
04.1998 - 06.1999
- Delivered technical support to major account call center customers, ensuring successful installation and ongoing support of Aspect’s product line.
- Collaborated with management to address technical and service delivery challenges, enhancing customer satisfaction and operational efficiency.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created user accounts and assigned permissions.
Education
Master of Science - Healthcare Administration
Louisiana State University
Shreveport, LA12-2021
Bachelor of Science - Information Technology
Middle Tennessee State University
Murfreesboro, TN12.2015
Skills
- Project execution management
- Client service delivery
- IT support services
- Incident response management
- Disaster recovery planning
- Call center management
- Process optimization
- Organizational improvement
- Logistics operations management
- Business performance management
Certification
ITIL Foundations V3 certified
Timeline
Sr. Manager, Operations• Value-Based Care Programs
Astrana Health
10.2024 - Current
Sr. Manager, Business & System Operations
Collaborative Health Systems
01.2022 - 10.2024
Information Technology Manager, Business Integration & Operations
Acaria Health, Centene Corporation
04.2019 - 12.2022
Director of Information Services, Community Health Systems
Heart of Florida Regional & Lake Wales Medical Center
06.2016 - 01.2019
Information Services Project Manager
Community Health Systems
03.2013 - 06.2016
Manager of Client Services and Service Delivery
iPractice Group
07.2011 - 12.2012
Vice President of Service Delivery, Information Technology Manager
Bank of New York Mellon
05.2008 - 07.2011
Information Technology Director
City of Mt. Juliet
12.2007 - 06.2008
Technical Resolution Manager
Dell Computers, Nashville
11.2006 - 10.2007
Information Technology Manager
Kaiser Permanente Hospital, Santa Teresa
06.1999 - 11.2006
National/Major Accounts Support Center Analyst
Aspect Telecommunications
04.1998 - 06.1999
Master of Science - Healthcare Administration
Louisiana State University
Bachelor of Science - Information Technology
Middle Tennessee State University