Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Somun

Scottsdale,AZ

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

IT Support Engineer

Prophet Network
Phoenix, AZ
05.2022 - Current
  • Provided technical assistance and support to clients with Office 365 applications.
  • Resolved complex technical problems related to Office 365 applications.
  • Managed user accounts in Active Directory and Azure AD Connector.
  • Provided technical support for end-users related to server systems.
  • Configured user accounts, permissions, and access rights.
  • Installed, configured, and maintained server hardware and software.
  • Configured, monitored and maintained email applications or virus protection software.
  • Implemented firewalls, intrusion detection systems, anti-virus software and other related technology to protect organizational assets.
  • Installed, configured, and maintained computer systems, networks, printers, and other related equipment.

Help Desk Analyst

Jewish Family and Children Services
Phoenix, AZ
02.2019 - 05.2022
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Actively monitored incoming emails related to help desk tickets.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Researched, diagnosed, troubleshot, and identified solutions for customer issues.
  • Identified customer needs and provided solutions in a timely manner.
  • Provided technical support to customers over the phone and email.
  • Worked closely with other IT teams for successful completion of projects.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Created knowledge base articles for frequently asked questions by customers.
  • Reported and tracked service requests using ticketing system.

Education

Associate of Science - Information Technology

CIAT
California

Skills

  • Virtualization Technologies
  • System Administration
  • Network Security
  • Operating Systems
  • Active Directory
  • Windows Server
  • Firewall Management
  • Help Desk Support
  • Application Support
  • VoIP Systems
  • Incident Management
  • Sophos Endpoint
  • VPN
  • Email Troubleshooting

Timeline

IT Support Engineer

Prophet Network
05.2022 - Current

Help Desk Analyst

Jewish Family and Children Services
02.2019 - 05.2022

Associate of Science - Information Technology

CIAT

Similar Profiles

CREATE PROFILE
Brian Somun