BRIAN STANCATO

Enhanced nighttime operations efficiency by leveraging staff feedback and industry trends.

Managed store operations during shifts, ensuring adherence to company goals and standards.

Handled multiple responsibilities effectively.

Assisting and checking out customers in under 1 minute.

Ensured cleanliness standards were met during entire shift, focusing on restrooms, counters, and floors.

Ensuring time goals are met in conjunction with the companies expectation, this includes clean grills, cold bar, drink machines, pastry area, kitchen including ovens.

Verified freshness dates on all ingredients and ensured adequate stock levels per daily guidelines.

• Work merchandise to sales floor, Target provides time guidelines for completing work and usually able to complete this in roughly 80% of time given, allowing for additional time to be focused elsewhere.
• Set sales planers and re-merchandise product accordingly, Able to do this in effectively to ensure meeting time goals.
• Cashier, effectively get guests thru lines in timely manner.
• Unload trucks
• Assist guests as needed. Am knowledgeable in finding items located thought Target and am able to direct guests efficiently
• Manage team and help train new hires. This process is fluid without there being consistent number of employees, able to manage and help train anywhere from 1 to 10 people without it becoming overwhelming.

• Obtained SIE license.
• Went through service academy training for broker position to obtain series 7 and 63 license

• Reviewing and troubleshooting customer concerns with their products and services and billing related questions.
• Completing customer requests on their accounts such as billing reviews, case escalations, submitting their feedback to our internal portal, conducting performance review, account maintenance, effectively communicating with customers via email and phone calls.
• De-escalating customer concerns and problem solving.
• Assisting in resolving better business bureau and legal cases for customers complaints.
• Identifying trends and patterns for cases being created for the customer success department.
• Training new hires for my department
• Proving shadowing opportunities for internal employees interested in learning about other areas.
• Responsible for updating documents regarding process and policy changes.
• Providing different updates to my team on a daily and weekly basis
• Attending manager meetings, along with team and department meetings that will include presentations.
• Creating refreshers power points for updates and reminders regarding internal communications and processes.
• Responsible for managing our queues for various case types to ensure we are within our service level agreement.
• Continuously exceeding company goals on all metrics in relation to job functions.
• Analyzing reports reflective of department metrics and ensuring that we are maintaining goals set by the company.

• Stayed current with the latest changes to applicable regulatory standards and company procedures.
• Managed effective action plans to respond to audit discoveries and compliance violations.
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Updated Power point/Word/Excel spreadsheets with latest data to enhance strategic planning.
• Performed deep audits of Collections and fraud to assess compliance with banking regulation standards.
• Effectively worked 85 or more audits per day. Standard is roughly 70-75
• Help to reduce risk which saved time and money.