Brian Stevens

Based out of Los Angeles, the company oversees multiple events throughout the country including Bonaroo, SXSW, Coachella, Autin City Limits, Lalapaloozas, etc. Anywhere from 10,000 people to 300,000+ people

• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Closed due to COVID
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

• Closed out cash register and prepared cashier report at close of business. Three large cash drops per game, approximately $50,000
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• It was always extremely busy at Empower Field where The NFL Broncos play.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Bartended and Managed multiple large concerts, festivals, celebrations, and corporate get togethers.
• Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Recommended appropriate wines for individual tastes and food selections.
• Oversaw employees from 3 to 40 during busy times.
• Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.

• Educated customers on proper care and maintenance of their draft systems, promoting long-lasting performance.
• Improved 5 to100 line draft system through efficiency by performing regular maintenance and cleaning tasks.
• Ensured safety standards compliance, conducting thorough inspections of draft systems and addressing issues promptly.
• Streamlined installation processes for new draft systems, resulting in faster project completion times.
• Generated accurate technical drawings for various projects.

• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Continuously kept up-to-date with the continually circulating beers on tap, all brewed in house.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Bartender and server on 16th St Mall for M.A.B. (Music At the Bottom), a live Friday night musical treat for all around the downtown area.
• Obtained cash bank and stocked service bar to prepare for operation.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Provide Brewery Tours and information to guests interested in viewing the and understanding the process.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Contributed to event success, planning beverage menus and efficiently serving large groups.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Taught new team members correct procedures for all areas of operations.

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
• Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
• Led team meetings to discuss upcoming events, assign roles, and set expectations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Spearheaded process improvement initiatives leading to enhanced operational efficiency across multiple departments.
• Managed department budget effectively, ensuring maximum return on investment while minimizing overhead costs.
• Facilitated open lines of communication between staff members, creating an inclusive environment that promoted collaboration and knowledge sharing among colleagues.
• Evaluated vendor proposals critically for optimal contract terms that met company goals while remaining budget-conscious.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.