Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Stoddard

Summary

Focused Parts Pro versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 25 years of progressive experience in field. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

27
27
years of professional experience

Work History

Commerical Parts Pro

Advance Auto Parts
04.2021 - Current
  • Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
  • Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
  • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
  • Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
  • Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
  • Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
  • Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
  • Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
  • Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
  • Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
  • Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.

Customer Service Manager

Food Lion
07.2020 - 04.2021
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Purchasing Assistant

Dodge County Hospital
01.2019 - 07.2020
  • Achieved cost savings by negotiating with suppliers and securing favorable contracts.
  • Streamlined purchasing processes for increased efficiency and reduced procurement time.
  • Improved supplier relationships through regular communication and transparent dealings.
  • Managed inventory levels effectively to prevent stockouts and minimize holding costs.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
  • Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.

General Manager

Advance Auto Parts
04.1997 - 01.2019
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Education

High School Diploma -

Bleckley County High School
Cochran, GA
05.1993

Skills

  • Inventory management
  • Stock control
  • Sales techniques
  • Time management
  • Order processing
  • Returns handling
  • Telephone etiquette
  • Client relationship building
  • Delivery scheduling
  • Automotive systems understanding

Timeline

Commerical Parts Pro

Advance Auto Parts
04.2021 - Current

Customer Service Manager

Food Lion
07.2020 - 04.2021

Purchasing Assistant

Dodge County Hospital
01.2019 - 07.2020

General Manager

Advance Auto Parts
04.1997 - 01.2019

High School Diploma -

Bleckley County High School

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Shannon Stoddard