Brian Sutton
Mukilteo,WA
Summary
An experienced leader with a proven track record at Credit Concepts of Washington LLC, I've driven operations and business development, financing over $100 million in loans. My natural ability to connect with people and strategic vision have maximized efficiency and fostered significant growth. Expert in process improvement and team management, I excel in dynamic, ambitious environments.
Overview
20
20
years of professional experience
Work History
Vice President of Operations
Credit Concepts of Washington LLC
01.2020 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired, managed and retained employees to maximize productivity while training staff on best practices and protocols.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Maintained existing vendor relationships as well as cultivating new relationships while keeping role as primary loan officer
- Financed over $10 million in loans during while in this position
- Oversaw move into a new office in our south sound branch
Branch Manager
Credit Concepts of Washington LLC
06.2012 - 01.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw the opening of the companies north sound office; worked with vendors in establishing facility infrastructure
- Established extensive new dealership relationships throughout Washington, taking over the role as primary loan officer
- Financed over $80 million in loans in this position
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with company ownership on strategic planning initiatives to align branch objectives with corporate goals.
Assistant Manager
Credit Concepts of Washington LLC
07.2009 - 06.2012
- Analyzed creditworthiness of thousands of applicants in loaning out over $20 million in my tenure as Assistant Manager
- Maintained and cultivated relationships with local car dealers to ensure they sent our organization contracts over the numerous competitors in the industry
- Managed staff of 15 with day to day matters including hiring, payroll, discipline etc.
- Worked with upper management in formulation and implementing new policies and procedures
Collection Manager
Credit Concepts of Washington LLC
03.2006 - 07.2009
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
- Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
Account Representative
Credit Concepts of Washington LLC
02.2005 - 03.2006
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Education
Bachelor of Arts - Business Management
Washington State University
Pullman, WA12-2001
Skills
- Natural leader
- Great vision in business
- Ability to connect with people
- Maximizing efficiency
- Ambitious/motivated
- Business development
2017 AFSA Outstanding Employee
Recognized by my organization as an outstanding employee in the financial services industry
Timeline
Vice President of Operations
Credit Concepts of Washington LLC
01.2020 - Current
Branch Manager
Credit Concepts of Washington LLC
06.2012 - 01.2020
Assistant Manager
Credit Concepts of Washington LLC
07.2009 - 06.2012
Collection Manager
Credit Concepts of Washington LLC
03.2006 - 07.2009
Account Representative
Credit Concepts of Washington LLC
02.2005 - 03.2006
Bachelor of Arts - Business Management
Washington State University
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