Brian Taylor
Denver,CO
Summary
Product Manager with 4+ years of experience leading cross-functional teams to deliver high-impact features and platform improvements in fast-paced B2B SaaS environments. Proven ability to drive product strategy, enhance user experience, and increase ARR through data-informed decisions and stakeholder collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
TrueCoach by Xplor
Boulder, CO
08.2023 - 01.2025
- Collaborated with engineering, design, marketing, and customer success teams to define and maintain a strategic product roadmap aligned with business goals.
- Revamped iOS app experience, increasing App Store rating from 2.5 to 4.8 stars by resolving key pain points.
- Spearheaded end-to-end development of a dedicated Android app, resulting in 100k+ downloads and expanded mobile reach.
- Led web team in integrating wearable device data via a third-party partnership, contributing to a $275K increase in annual recurring revenue (ARR).
Associate Product Manager
TrueCoach by Xplor
Boulder, CO
02.2023 - 08.2023
- Authored detailed product requirements and user stories to support clear and efficient development cycles.
- Maintained and groomed the product backlog, ensuring readiness for sprint planning.
- Conducted competitive analysis and participated in user interviews to inform product differentiation and roadmap priorities.
- Supported QA efforts to ensure high-quality releases with minimal regressions.
Project Manager / Scrum Master
TrueCoach by Xplor
Boulder, CO
04.2021 - 02.2023
- Facilitated sprint planning, daily standups, retrospectives, and demos across multiple agile teams.
- Removed blockers and coordinated across departments to improve team velocity and delivery.
- Conducted UAT and regression testing in collaboration with product and QA teams.
- Supported backlog prioritization and process optimization.
Senior Support Specialist
TrueCoach by Xplor
Boulder, CO
01.2021 - 03.2022
- Acted as liaison between customer support and product/development teams to triage and prioritize bugs.
- Handled escalated issues and billing disputes, ensuring positive resolution for customers.
- Established QA workflows for web and mobile releases to validate fixes and prevent regressions.
- Created internal processes and documentation to reduce response times to under 10 minutes.
Senior Support Analyst
Wodify
Philadelphia, PA
01.2018 - 09.2020
- Identified and documented bugs, working closely with development for resolution.
- Performed UAT and provided QA feedback pre-release.
- Trained and mentored Level 1 agents, improving CSAT and SLA performance.
- Onboarded new clients and developed self-serve knowledge base content.
Regional / Operations Manager
GoPuff
Philadelphia, PA
08.2016 - 07.2017
- Managed supply chain, logistics, and regional business growth, increasing weekly revenue by 190%.
- Built and led a high-performing operations team across multiple functions.
- Executed cross-functional marketing and growth campaigns.
Education
Bachelor of Arts - Business & Economics, Spanish
05.2014
Skills
- Product strategy
- Agile methodology
- Data analysis
- Cross-functional collaboration
- Quality assurance
- Roadmap planning
- Requirements building
- End to end feature delivery
- Product backlog management
- Stakeholder management
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 05/01/22
Languages
Spanish
Professional
Affiliations
- Boulder Rugby 2021 - Present
- Madrid Lions Rugby 2014-2016
- Ursinus College Football 2010-2014
References
References available upon request.
Software
Jira
HubSpot
Stripe
Intercom
Zendesk
Profitwell
Microsoft Office
Firebase
Shortcut
Mixpanel
Timeline
Product Manager - TrueCoach by Xplor
08.2023 - 01.2025
Associate Product Manager - TrueCoach by Xplor
02.2023 - 08.2023
Project Manager / Scrum Master - TrueCoach by Xplor
04.2021 - 02.2023
Senior Support Specialist - TrueCoach by Xplor
01.2021 - 03.2022
Senior Support Analyst - Wodify
01.2018 - 09.2020
Regional / Operations Manager - GoPuff
08.2016 - 07.2017
Ursinus College - Bachelor of Arts, Business & Economics, Spanish
Similar Profiles
James MuseJames Muse
Product Manager at TrueCoach by xplorProduct Manager at TrueCoach by xplor
Jennifer(Jenny) WitterJennifer(Jenny) Witter
Associate Product Manager at Clearent/Xplor IncAssociate Product Manager at Clearent/Xplor Inc
Theresa CerdaTheresa Cerda
Teacher at Xplor Preschool & School Age CareTeacher at Xplor Preschool & School Age Care
YANELA OROZCOYANELA OROZCO
HR Benefits Coordinator/Employee Relations at Kleen-Tech ServicesHR Benefits Coordinator/Employee Relations at Kleen-Tech Services
Isaac GarciaIsaac Garcia
Laboratory Supervisor at Eurofins DPTLaboratory Supervisor at Eurofins DPT