Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brian Terriquez

Rock Island,Illinois

Summary

I am a dedicated, loyal and hard-working individual. I believe in fairness and setting the tone that can be an asset on any given shift. I have been in the Service industry for going on20 years and have loved every minute of it. There's nothing quite like meeting and engaging with all kinds of guests and then seeing the reviews that get left behind for you, thus letting you know that you've done a great job. I feel that with all of this experience mixed with I've learned along the way, I have what it takes to bring any business to the next level.

Overview

22
22
years of professional experience

Work History

Mixologist Lead / Supervisor / General Manager

Fifth Avenue Syndicate
Moline, IL
04.2022 - 09.2024
  • Responsible for crafting cocktails, reading recipes, creating unique experiences for every Guest, every time
  • Cash handling, proper closing of checks
  • Training and holding accountable all staff members on the goings ons in the Bar
  • Also responsible for closing out the business at the end of day as the FOH Supervisor
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Created seasonal drinks for special occasions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Conducted inventory of supplies and restocked as needed.
  • Resolved customer complaints or issues promptly and professionally.
  • Checked identification of patrons to verify age requirements for purchasing alcohol.
  • Maintained an organized and clean bar area.
  • Greeted guests with friendliness and professionalism.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Interacted with guests to ensure satisfaction with their experience.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Crafted in-house made syrups, tinctures, and specialty bar ingredients.
  • Kept up to date on current industry trends and news.
  • Created unique cocktails for special events.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Greeted frequent visitors by name and explained new promotions.
  • Developed new cocktail recipes based on customer preferences.
  • Ensured compliance with all health department regulations related to the serving of alcohol.
  • Managed opening, closing duties including setting up, breaking down the bar area.
  • Greeted customers and provided excellent customer service.
  • Assisted in training new bartenders on proper techniques.
  • Ordered liquor, beer, wine, glassware, ice, napkins, straws and other supplies needed for the bar.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Used POS system to input orders, create checks and issue receipts.
  • Followed proper cash handling procedures when closing out tabs or cashing out customers.
  • Prepared new garnishes, juices and other perishables daily.
  • Handled complaints from guests in a professional manner.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Documented timecard data, maintenance logs and production logs.
  • Created and managed budgets for travel, training, and team-building activities.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Identified training opportunities and organized seminars and workshops to enhance skillsets.
  • Implemented quality control measures, significantly reducing error rates.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Negotiated with suppliers to secure cost-effective resources.
  • Developed strategies for motivating staff members and improving morale within the organization.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Trained new hires on company policies, procedures, and processes.
  • Delegated work to staff, setting priorities and goals.
  • Implemented new operational procedures, increasing efficiency.
  • Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
  • Implemented quality control measures to uphold company standards.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Produced thorough, accurate and timely reports of project activities.
  • Assisted in the development of short-term and long-term business objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

City Carrier

United States Postal Service
12.2021 - 04.2022
  • Cased Mail, delivered mail to homes, delivered packages, also delivered packages on Amazon sundays

Mixologist Lead / Supervisor

Fifth Avenue Syndicate
08.2019 - 10.2021
  • Read recipes, Handcrafted Cocktails, took care of all Guests while adhering to the policies and procedures of the Heart of America group
  • Responsible for creating unique cocktails and a culture unlike any other
  • Also ran the majority of my shifts as a Supervisor and closing out the business at the end of day

Bartender / General Manager

Barrel House Moline/Davenport
05.2017 - 08.2019
  • Read and created recipes of cocktails, took care of all Guests while focusing on service and made sure to adhere to any and all policies
  • Cash handling focus, Inventories, PMIX reports, Schedule writing, Proper Staffing, Labor focus, Forecasting, introduction of New Menu items, Certified Training programs as well

Bartender / Bar Manager

Old Chicago Rockford/Bettendorf
06.2008 - 05.2017
  • Maintained Guest focus, created cocktails, took care of all guests
  • Maintained the World Beer Tour of110 beers at any given time
  • Staffing, Scheduling, Inventories, Maintained Labor and Forecasting, Cooked in the HOH for support, Expo, Plate Focus (Every Plate, Every Time), Mini Tour Kickoffs, maintained and ordered products relating to all things Bar related

Bartender / Bar Manager

TGI Fridays
03.2003 - 06.2008
  • Created cocktails, Reading and adhering to all recipes, Bar Championships including Team and Individual Flair
  • Orders, Scheduling, Cash Handling, Labor, Forecasts, Certified Trainer, COE (Center of Excellence) Trainer: Which meant I played a vital role in the training of all new Managers
  • Cooked in the HOH for support during peak business

Education

Journalism

Joliet Junior College
Joliet, Illinois
04.2004

H.S. Diploma - General Education

Manley Career Academy
Chicago, Illinois
06.1998

Skills

  • Guest Services
  • Cash Handling
  • Schedule Writer
  • Certified Trainer
  • Proficient at Hand Crafted Cocktails
  • The ability to Lead and set the example
  • Maintain Labor
  • Ability to always learn
  • Alcohol infusion mastery
  • Beverage preparation
  • Wine and beer expertise
  • Patience and empathy
  • Allergy awareness
  • Flavor pairing proficiency
  • Upselling proficiency
  • Ordering and restocking
  • Custom drink preparation
  • Cleanliness and sanitation
  • Promotional event planning
  • POS system operation
  • Event bartending experience
  • Menu design expertise
  • Signature drink development
  • Networking and relationship building
  • Seasonal menus
  • Efficient multitasking
  • Cash handling accuracy
  • Inventory monitoring
  • Performance improvements
  • Responsible alcohol service
  • Sales and marketing
  • Upselling strategies
  • Customer experience management
  • Customer relationship management
  • Point-of-sale system
  • Adaptable to trends
  • Inventory coordination
  • Listening and empathy
  • Training new staff
  • Food safety training
  • Social media promotion

Volunteer Experience

  • GODOGOOD, Rockford, Illinois, 2012-08, 2016-08, Built a playground, and cleaned out a school to make a brand new experience for all incoming students.
  • Friends-Giving, Rockford, Illinois, 2014-11, 2016-11, Helped an organized a Thanksgiving for the Homeless, and helped to feed hundreds.

Timeline

Mixologist Lead / Supervisor / General Manager

Fifth Avenue Syndicate
04.2022 - 09.2024

City Carrier

United States Postal Service
12.2021 - 04.2022

Mixologist Lead / Supervisor

Fifth Avenue Syndicate
08.2019 - 10.2021

Bartender / General Manager

Barrel House Moline/Davenport
05.2017 - 08.2019

Bartender / Bar Manager

Old Chicago Rockford/Bettendorf
06.2008 - 05.2017

Bartender / Bar Manager

TGI Fridays
03.2003 - 06.2008

Journalism

Joliet Junior College

H.S. Diploma - General Education

Manley Career Academy

Similar Profiles

CREATE PROFILE
Brian Terriquez