Brian Thacker

• Managed up to four Scrum Teams simultaneously, which consisted of up to nine people per team, for three years
• Led Agile SAFe Quarterly planning and execution for the ATLAS Sell Pillar
• Scaled up and down multiple Scrum Teams for both long term and shorter term objectives
• Implemented Agile Scrum best practices for teams
• Drove business side planning process to match capacity, to clearly defined expectations and increased reliability of release schedules and their included deliverables, along with burndown and velocity
• Consistently Improved team communication and core processes resulting in Improved overall processes for reliable and predictable sprints and releases with improved reporting and communication to key stakeholders
• Implemented tracking methods for developer productivity to allow the company to address under-performing areas
• Improved metrics and processes for resolving both internal and external blockers.

• Consulting as Scrum Master and Project Manager to provide expertise and leadership in managing projects for top tier clients
• Project: Served as Scrum Master at NCR for three development teams on the ODSP project
• High visibility project endeavor providing an integration platform for third party customers to integrate with NCR customers
• Providing a variety of solutions including delivery services, mobile procurement, replenishment, inventory management, and many other applications
• Implemented and ran SAFe methodology on Scrum teams
• Increase efficiency and collaboration on Scrum Teams to ensure highest possible quality and velocity
• Served as a liaison and point of contact for other Tin Roof resources on the account
• Project: Managed team for new E-Commerce client, providing upgrades needed to support increased demand
• Includes performance & security improvements, refactoring outdated and poorly managed code
• Updating code base to a new domain driven design structure for supporting future growth and flexibility
• Directly reported to high level client executives, provided weekly status to the Client and Tin Roof leadership
• Managed team expectations, defined scope, and requirements to deliver significant performance and security improvements on the clients Order Management System
• Used a Hybrid of Scrum and Kanban in JIRA to facilitate project
• Deliverables: New tokenized payment processing domain, methodology for capturing order status and processing feeds to interconnected systems
• New sensitive data encryption service, mechanisms to clear credit card data, implemented password hashing, and refactoring code to prevent SQL injection queries and cross site scripting.

• Facilitated a critical role in an internal consulting practice group at this multi billion-dollar insurance corporation, directing initiatives with a focus on reducing expenses and optimizing project performance
• Directly reported to the VP of the Global Strategic Transformation Office
• Executed an expanded scope of responsibility including serving as Training Lead managing user acceptance testing on an enterprise-wide workflow program with an annual budget of $4MM
• Coordinated flow of key information and communications between Senior Executives and IT stakeholders
• Onboarded thousands of users on custom software applications designed to meet the needs of business units
• Collaborated with domestic and offshore development and QA teams, meeting all project milestones and deliverables on time and within budget for all releases
• Used PowerPoint and Visio to document current and future state processes
• Tracked project timelines, milestones, and metrics using MS Project
• Used MS SharePoint to track project change requests, team updates, and knowledge repository.

• Led all non-development phases of the SDLC for major software deployments and integrations at more than half a dozen fortune 500 clients of this leading consulting firm (including Cox Communications, AT&T, Verizon, EMC, Staples, and Pfizer)
• Developed expertise of testing, training, and requirement gathering practices
• Managed several multi-million-dollar projects User Acceptance testing
• Successfully directed two Salesforce.com service cloud implementations as Testing Lead, with authority over domestic and offshore personnel; additionally, led UAT and ORT for quarterly releases of components of a DSL provisioning system for a major telecommunications carrier
• Effectively managed scope creep and enhancements within Agile and Waterfall development environments
• Authored project documentation, including requirements, Use Cases, Test Plans, Test Scripts, and Training Materials
• Highly extensive use of MS Office (Excel, PowerPoint, Visio).

Short term contract work delivering value effectivene solutions to clients and stakeholders