Brian Thomas
District Operations Manager
Charleston,SC
Summary
Positive District Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning, and performance management.
Overview
25
25
years of professional experience
Work History
District Operations Manager
Whitecap
10.2023 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 9 locations per week to manage each store and perform reviews of individual managers and employees.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
- Assisted in recruiting, hiring and training of team members.
Area Operations Manager
Whitecap
02.2022 - 10.2023
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Assistant Branch Manager, Operations
Whitecap
02.2018 - 02.2022
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached and developed branch staff by offering constructive feedback and providing training opportunities.
Inside Sales Support Specialist
Whitecap
08.2010 - 02.2018
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Inside Sales Representative
Marco Supply
03.2009 - 08.2010
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Inside Sales Representative
Whitecap
05.2005 - 02.2009
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Assistant Branch Manager
Fastenal
10.2004 - 05.2005
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Inventory Specialist
Hagemeyer NA
09.1998 - 08.2004
- Completed physical inventory counts as needed.
- Performed data entry and completed proper paperwork.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted with new company acquisitions
Education
No Degree - Business Administration
Lenoir Community College
Kinston, NCNo Degree - History
Southeastern Free Will Baptist College
Wendell, NCSkills
- Business Planning
- Vendor Sourcing
- Data Analysis
- Risk Management
- Logistics Management
- P&L Management
- Operations Management
- Staff Management
- Supply Chain Distribution
- Performance Evaluations
- Staff Supervision
- Outstanding Communication Skills
- Inventory Monitoring
Additional Information
In 2011, I was appointed to the Charleston County School Board by Governor Nikki Haley. I also served on the Budget and Finance committee, where we oversaw a budget of over 750 millions dollars annually. After my term, I served on the Board for Charleston School of Math and Science. I was voted chairman of the Budget and Finance Committee, where we had an annual budget of approximately 70 million dollars.
Timeline
District Operations Manager
Whitecap
10.2023 - Current
Area Operations Manager
Whitecap
02.2022 - 10.2023
Assistant Branch Manager, Operations
Whitecap
02.2018 - 02.2022
Inside Sales Support Specialist
Whitecap
08.2010 - 02.2018
Inside Sales Representative
Marco Supply
03.2009 - 08.2010
Inside Sales Representative
Whitecap
05.2005 - 02.2009
Assistant Branch Manager
Fastenal
10.2004 - 05.2005
Inventory Specialist
Hagemeyer NA
09.1998 - 08.2004
No Degree - Business Administration
Lenoir Community College
No Degree - History
Southeastern Free Will Baptist College
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