Brian Thompson

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Monitored staff performance, providing final-say assessment over inquiries.
• Employed prompt decision-making and in-depth research to resolve issues.
• Served as principal stakeholder over organization's complete operations.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Spearheaded business-related aims to meet tactical planning initiatives.
• Lent business acumen to meet day-to-day strategic objectives.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Performed statistical analyses to gather data for operational and forecast team needs.

• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased company growth through collaboration with sales and marketing departments.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Generated new sales leads to achieve and exceed monthly sales goals.

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Monitored system performance and responded to alerts.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Implemented network security measures to minimize data loss.
• Identified and immediately resolved issues with network devices.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Verified continuity of computer and telephone system services for users..
• Authored documentation for system configuration and troubleshooting.
• Introduced management tools to create and manage virtual server computing environment.
• Planned annual budgets to fund IT projects and control spending.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Recommended development of plans for systems development and operations.
• Diagnosed and resolved hardware and software issues.
• Installed and configured network printers and other peripheral devices.
• Performed network security design and integration duties.
• Researched and recommended new technologies and strategies for improving system performance.
• Evaluated software products to determine compatibility with existing systems.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Devised scripts and automation tools to improve system efficiency.
• Led server infrastructure development, quality assurance, staging and production systems.

• Facilitated ongoing team development and growth through training and professional skills enhancement.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Developed and implemented long-term strategic technological blueprint.
• Maintained high-level knowledge of current and emerging technology development and applications.
• Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Designed enterprise-level technological blueprints and system architectures.
• Improved [Software] program delivery performance and reliability.
• Maintained thorough understanding of all key and current technologies, platforms and trends.
• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
• Briefed executives on technology risks and suggested ways to alleviate concerns.
• Tested security technologies on regular basis and implemented network penetration assessment tools.

• Troubleshot issues with websites and fixed scripting and use issues.
• Configured and purchased domains for websites.
• Conceptualized, planned and executed original designs for wide range of website properties.
• Maintained exceptional customer service ratings for company on hand-coded HTML2/3/4/5 and CSS1/2/3 and later upgraded to a CMS website.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Oversaw technical issues and troubleshooting requests to resolve user problems.
• Adhered to SEO best practices while designing sites.
• Ran debugging tools to eliminate flaws and glitches prior to publishing.
• Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
• Implemented changes and integrated requested elements to streamline business operations.
• Oversaw back-end development using PHP to maintain website integrity.
• Applied emerging technologies to update and maintain site applicability.
• Determined coding requirements for specialized scripts.
• Provided security maintenance and patching on website interface to maintain viability after launch.
• Discussed site and app requirements with clients to produce actionable development plans.
• Developed technical solutions required to accommodate specific user-facing assets
• Deployed, maintained, and expanded open-source LMS software for student and parent learning.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Prepared bills receivable, invoices, and bank deposits.
• Verified discrepancies and resolved clients' billing issues
• Processed incoming payments in accordance with established financial policies.
• Updated aging reports based on daily audits.
• Complied with established internal controls and policies.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Supported financial director with special projects and additional job duties.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Used my background in IT to implement efficient software and systems to increase production.

• Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Documented and analyzed processes and procedures and adhered to regulatory guidance.
• Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
• Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
• Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Communicated regularly with customers concerning data exchange and technology integration.

• Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Documented and analyzed processes and procedures and adhered to regulatory guidance.
• Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
• Performed regular audits and tests of infrastructure and applications.
• Deployed, monitored and maintained system installation, upgrades and network integration.
• Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
• Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Oversaw development and implementation of improvements to support and network operations.
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained sufficient number of units market-ready for lease.
• Kept properties in compliance with local, state and federal regulations.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Coordinated appointments to show marketed properties.
• Maximized rental income while minimizing expenses through effective planning and control.
• Responded to Common Area Maintenance (CAM) inquiries.

Professional Development: Computer Science, Engineering, Mechanical, and Construction