Brian Thornton
Willis,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated endurance at multiple different jobs. Excelled in customer service and POS systems, boosting repeat business through effective relationship building and efficient payment collection. Skilled in team supervision and quality improvement, ensuring high standards of service and operational excellence. Reliable employee seeking fulfilling position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Cashier
Cozy Smoke/Vape
01.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to increase revenue.
Crew Member
Tony's Italian Delicatessen
08.2020 - 08.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Line Cook
Sonic Drive In
11.2018 - 12.2019
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Lifeguard
DS Recreational Services, Inc.
06.2017 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
Southern Utah University
Cedar City, UT(Online)Computer Science And Programming
BYU Pathways
Provo, UT(Online)05.2023
High School Diploma -
Montgomery High School
Montgomery, TX05.2019
Skills
- Customer Service
- Payment Collection
- POS Systems
- Quality Improvement
- Team Supervision
- Data Entry
Timeline
Cashier
Cozy Smoke/Vape
01.2023 - Current
Crew Member
Tony's Italian Delicatessen
08.2020 - 08.2022
Line Cook
Sonic Drive In
11.2018 - 12.2019
Lifeguard
DS Recreational Services, Inc.
06.2017 - 08.2017
Southern Utah University
Computer Science And Programming
BYU Pathways
High School Diploma -
Montgomery High School
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