Brian Tillinger
Middleton,ID
Summary
Results-oriented professional with expertise in budget management, coaching, e-learning, leadership development, and regulatory compliance. Proven track record in implementing innovative online instructional systems, conducting job task analyses, and integrating findings into online curriculum platforms. Experienced in delivering online training modules, providing career counseling, and directing culinary instruction for Coast Guard personnel. Advanced communication skills, proficiency in leading adaptable galley operations, coordinating logistics, and developing inventory management strategies. Committed to fostering excellence and continuous improvement. Pursuing a B.S. in Business Administration, expected graduation in March 2024. Completed Chief Petty Officer Academy in 2017 and Leadership and Management School in 2012.
Overview
22
22
years of professional experience
Work History
Instructor/Curriculum Developer
U.S. Coast Guard - Training Center Petaluma
08.2019 - Current
- Spearheaded the implementation of innovative online instructional systems amidst COVID-19 restrictions, guaranteeing uninterrupted training and upholding fleet-wide compliance in dining facility management.
- Enhanced curriculum quality by conducting thorough research and integrating innovative instructional strategies.
- Increased student engagement by designing interactive and diverse learning modules that catered to various learning styles.
- Improved course content relevancy by incorporating real-world examples and current events into daily lessons.
- Streamlined the curriculum development process through effective project management, ensuring timely completion of all projects.
- Evaluated the effectiveness of existing curricula, identifying areas for improvement and implementing necessary updates.
- Provided constructive feedback on course content and delivery methods to colleagues, contributing to overall team success in improving educational outcomes.
- Maintained up-to-date knowledge of industry trends and best practices in curriculum design, utilizing this insight to create relevant and engaging lesson plans.
- Contributed to accreditation processes by preparing detailed documentation showcasing effective curriculum design practices within the school or district setting.
- Managed multiple concurrent projects and consulted across organizations to determine objectives.
- Designed course materials and supported implementation.
- Provided subject matter expertise on all courses, materials and lesson plans.
Culinary Specialist Instructor
U.S. Coast Guard - Training Center Petaluma
07.2018 - 08.2019
- Directed culinary instruction for Coast Guard personnel, emphasizing food safety, hygiene, and culinary techniques, positively impacting standardized practices across the entire Coast Guard fleet.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Developed strong relationships with vendors, ensuring consistent delivery of fresh, high-quality ingredients.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Inspected deliveries for accuracy and safety.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Culinary Operations Division Manager
U.S. Coast Guard - CGC Douglas Munro
10.2016 - 07.2018
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Optimized financial performance with prudent budgeting practices, cost control efforts, and revenue generation initiatives.
Food Service Officer
U.S. Coast Guard - Lifeboat Station Golden Gate
01.2013 - 10.2016
- Maintained accurate and compliant galley records, including inventory logs, budget reports, and health inspection records, aligning with Coast Guard regulations.
- Enhanced customer satisfaction by providing exceptional food service and maintaining a clean dining environment.
- Streamlined kitchen operations for improved efficiency and increased meal output.
- Developed creative menu items with seasonal ingredients, resulting in positive feedback from customers and increased sales.
- Implemented cost-saving measures, reducing waste and lowering overall food costs without sacrificing quality or taste.
- Collaborated with management to plan and execute successful catering events, exceeding client expectations and driving repeat business.
- Managed inventory efficiently, ensuring proper stock levels while minimizing spoilage and waste.
- Implemented health and safety procedures in accordance with local regulations, maintaining an exemplary record of compliance during inspections.
- Optimized scheduling processes, balancing staff availability against peak customer demand periods for maximum efficiency without compromising service quality.
- Established strong relationships with local suppliers to ensure reliable access to fresh ingredients necessary for daily menu offerings.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Dining Facility Inventory Manager
U.S. Coast Guard - Sector San Francisco
06.2011 - 01.2013
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Designed weekly menus, balancing nutrition, taste, and presentation for an optimal dining experience.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Reduced facility operating costs through the optimization of storage layouts and space utilization.
- Enhanced inventory accuracy with regular audits and data analysis.
- Negotiated favorable contracts with suppliers, resulting in significant cost savings for the organization.
- Managed end-to-end procurement process, from identifying needs to coordinating deliveries, ensuring timely availability of essential materials and equipment.
- Implemented effective loss prevention strategies, minimizing instances of theft or damage to stored items.
- Addressed discrepancies between physical counts and system records promptly by conducting thorough investigations and implementing corrective actions as needed.
- Maintained comprehensive documentation of all inventory transactions, facilitating smooth audits and regulatory compliance efforts.
Sales Associate
Victory Auto Group
07.2011 - 12.2011
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Culinary Specialist
U.S. Coast Guard - CGC Sherman
09.2009 - 06.2011
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Consistently met strict dietary requirements for guests with allergies or specific preferences by creating customized meal options.
- Improved recipe consistency by standardizing measurements and documenting preparation methods for each dish.
- Elevated the restaurant''s reputation through positive reviews resulting from exceptional taste, presentation, and execution of dishes.
- Minimized wait times for customers during peak hours by quickly adapting to changing demands within the kitchen environment.
Sales and Service Technician
Door Mart Garage Doors
10.2008 - 09.2009
- Increased sales revenue by consistently upselling products and services to customers.
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Assisted clients with product selection, effectively matching them with suitable options based on their specific requirements.
Sales and Service Technician
Precision Overhead Door Service
02.2007 - 10.2008
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Maintained receipts and trip mileage to properly file on-time expense reports.
- Addressed each customers' needs and wants to recommend suitable product options.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
Sales Associate
Frontier Ford
09.2006 - 02.2007
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Carpenter Apprentice
Pacific West Interiors
01.2006 - 09.2006
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Reduced material waste by optimizing cut lists and effectively repurposing scrap materials.
- Assisted in the construction of commercial and industrial framing projects, contributing to precise alignment and stability of structures.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Maintained organized tool inventory, ensuring quick access to necessary equipment during time-sensitive tasks.
- Aided in the maintenance of power tools and equipment to ensure optimal performance and longevity on job sites.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Assisted with movement of materials and equipment to job sites.
Culinary Specialist
U.S. Coast Guard - CGC Chase
01.2002 - 01.2006
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Disciplined and dedicated to meeting high-quality standards.
- Set up and broke down kitchen for service.
- Utilized culinary techniques to create visually appealing dishes.
Education
B.S. in Business Administration - Finance
Liberty University
Lynchburg, VA03.2024
Chief Petty Officer Academy - Organizational Leadership
United States Coast Guard
11.2017
Leadership and Management School - Organizational Leadership
United States Coast Guard
12.2012
Skills
- Budget Management
- Cultural Sensitivity
- Curriculum Development
- Differentiated Instruction
- Innovative Teaching Methods
- Leadership Development
- Partnering
- Program Development
- Quality Control
- Regulatory Compliance
- Strategic Thinking
- Team Building
Websites
Camping
I enjoy camping with my family in our RV. We love traveling and exploring new places, especially the outdoors.
Timeline
Instructor/Curriculum Developer
U.S. Coast Guard - Training Center Petaluma
08.2019 - Current
Culinary Specialist Instructor
U.S. Coast Guard - Training Center Petaluma
07.2018 - 08.2019
Culinary Operations Division Manager
U.S. Coast Guard - CGC Douglas Munro
10.2016 - 07.2018
Food Service Officer
U.S. Coast Guard - Lifeboat Station Golden Gate
01.2013 - 10.2016
Sales Associate
Victory Auto Group
07.2011 - 12.2011
Dining Facility Inventory Manager
U.S. Coast Guard - Sector San Francisco
06.2011 - 01.2013
Culinary Specialist
U.S. Coast Guard - CGC Sherman
09.2009 - 06.2011
Sales and Service Technician
Door Mart Garage Doors
10.2008 - 09.2009
Sales and Service Technician
Precision Overhead Door Service
02.2007 - 10.2008
Sales Associate
Frontier Ford
09.2006 - 02.2007
Carpenter Apprentice
Pacific West Interiors
01.2006 - 09.2006
Culinary Specialist
U.S. Coast Guard - CGC Chase
01.2002 - 01.2006
B.S. in Business Administration - Finance
Liberty University
Chief Petty Officer Academy - Organizational Leadership
United States Coast Guard
Leadership and Management School - Organizational Leadership
United States Coast Guard
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