Brian Tingey
PASO ROBLES,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable service writer with strong ability in product knowledge. Offering high level of customer care and communication skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Service Writer
California Customs
PASO ROBLES, CA
02.2021 - 12.2023
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided job estimates by conducting research and contacting vendors.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Concord High School
Concord, CA06-1985
Skills
- Schedules Coordination
- Status Reports Maintenance
- Warranty Processing
- Product and Service Knowledge
- Coordinating Schedules
- Estimating Costs
- Customer Service
- Sales Transactions
- Order Preparation
- Communicating With Clients
- Cost Estimates
- Estimating
- Direct Sales
- Understanding Customer Needs
- Product Knowledge
Timeline
Service Writer
California Customs
02.2021 - 12.2023
High School Diploma -
Concord High School
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