Brian Titus
Summary
Claims manager with expertise in liability risk assessment and negotiations, consistently managing complex claims and enhancing compliance. Proficient in Xactimate and cross-functional collaboration, driving successful outcomes and fostering team development. History of balancing team performance with customer service targets and business objectives. Committed to maximizing productivity and optimizing procedures through effective leadership and organizational skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Commercial Liability Manager
Edge Claims
01.2022 - Current
- Managed caseload of commercial auto and general liability bodily injury claims from initial notice to final disposition.
- Led negotiations with claimants and plaintiff attorneys to achieve equitable settlements while minimizing indemnity leakage.
- Managed litigation strategy in collaboration with defense counsel on discovery, depositions, and trial preparation.
- Established and adjusted reserves to reflect accurate claim exposure and litigation likelihood, ensuring financial preparedness for potential outcomes.
- Conducted detailed coverage evaluations to determine liability and apply policy language accurately.
- Performed comprehensive injury assessments by reviewing medical records, billing treatments, permanency indications, and causation.
- Coordinated field investigations, including scene evaluations, witness interviews, and recorded statements.
- Ensured compliance of all claim activities with state regulations, company standards, and best-practice guidelines.
Catastrophe Property Manager
Allstate
01.2015 - 01.2022
- Managed multiple catastrophe events, including hurricanes and hailstorms, conducting field inspections and damage assessments for residential and commercial properties.
- Coordinated with contractors, engineers, and stakeholders to resolve complex claims, ensuring timely and satisfactory outcomes for clients.
- Inspected estimates using Xactimate to ensure accuracy and compliance with industry guidelines.
- Coordinated with contractors, engineers, and stakeholders to resolve complex claims efficiently.
- Maintained quality and productivity metrics while meeting rapid cycle-time expectations during catastrophe events, enhancing overall response effectiveness.
- Led team of adjusters through settlement process, offering guidance and support to navigate high-pressure situations successfully.
Auto Damage Manager
Allstate
01.2011 - 01.2015
- Led and managed team of 20 auto appraisers, coaching and evaluating performance to ensure high-quality work.
- Develop and implement standardized procedures to improve appraisal accuracy, reduce cycle time, and enhance customer satisfaction.
- Review complex or high-value claims, offering expert guidance and resolution strategies.
- Collaborate with claims adjusters, repair facilities, and DRP partners to ensure timely and fair settlements.
- Oversaw daily operations, routing assignments, balancing workloads, auditing files, and reviewing compliance.
- Analyzed key performance metrics, producing regular reports to inform senior leadership decisions.
- Support hiring, onboarding, and continuous staff development initiatives.
Auto Damage Supervisor
GEICO
01.2002 - 01.2011
- Supervised daily operations to ensure compliance with company policies.
- Trained and mentored new employees on customer service standards, fostering a customer-centric team culture.
- Implemented process improvements to boost team productivity and morale.
Education
Associate Degree in Arts -
Brookhaven College
Richardson, TXSome College (No Degree) - Psychology
Prairie View AM
Houston, TXSkills
- Commercial Liability
- Liability Risk Assessment
- Commercial Bodily Injury
- Coverage evaluation
- Subrogation
- Pre-Lit
- Property assessment
- Xactimate/ Xactcontents
- CCC Estimation
- Eagle View
- Negotiation skills
- Report writing
- Cross-Functional Collaboration
- Regulatory compliance
- Talent Management
Certification
- I-Car Platinum
- Flood Certification
- Large Loss Certification
Professional Licensure
TX, All Lines Adjuster, #1823792,
Licensed in CT, FL, NM, KY, LA, DE, WY, MS, NC, SC, OR, WA, AR, AL, NV
Timeline
Commercial Liability Manager
Edge Claims
01.2022 - Current
Catastrophe Property Manager
Allstate
01.2015 - 01.2022
Auto Damage Manager
Allstate
01.2011 - 01.2015
Auto Damage Supervisor
GEICO
01.2002 - 01.2011
Associate Degree in Arts -
Brookhaven College
Some College (No Degree) - Psychology
Prairie View AM