Brian Tolbert4
Rock Island,IL
Summary
Dynamic Parts Specialist with extensive experience at O'Reilly's Auto Parts, excelling in warehouse operations and sales support. Proven track record of enhancing customer satisfaction through expert guidance and effective inventory management. Skilled in returns processing and adept at building strong vendor relationships, resulting in improved pricing and availability.
Developed strong organizational and problem-solving skills in fast-paced, technical environment. Excel in managing complex inventories and providing exceptional customer service. Seeking to transition into new field where these skills can drive success and innovation.
Offering solid foundation in technical schematics and automotive parts with keen interest in learning and growing in dynamic environment. Contributes strong organizational skills and attention to detail, ensuring accuracy in inventory management and order processing. Ready to use and develop technical schematics and customer service skills in [Desired Position] role.
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.
Diligent [Desired Position] with solid background in parts management and inventory control. Adept at maintaining accurate records and facilitating smooth operations, contributing to efficient workflow. Demonstrated ability to apply strong problem-solving and organizational skills to ensure timely availability of parts.
Overview
3
3
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Amazon
03.2024 - 02.2025
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Improved inventory management with regular stock audits and timely reporting of discrepancies.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Initiated proof of delivery documents to trace lost shipments.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Achieved consistent on-time deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
Parts Specialist
Oreily's Auto Parts
04.2022 - 02.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
Education
Bachelor Computer Science - Computer And Information Sciences
Iupui
Indianapolis, IN06-2011
Associate of Arts - Art
Iupui
Indianapolis, IN06-2006
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Sales support
Languages
Spanish
Professional Working
Timeline
Packing, Shipping, and Receiving Assembler
Amazon
03.2024 - 02.2025
Parts Specialist
Oreily's Auto Parts
04.2022 - 02.2025
Bachelor Computer Science - Computer And Information Sciences
Iupui
Associate of Arts - Art
Iupui
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