BRIAN JOE TORRES CRUZ
Lutz,FL
Summary
Customer-focused professional with extensive experience in communication, sales, and problem-solving. Proven ability to handle high-volume customer interactions, resolve conflicts, and build strong relationships. Skilled at working independently, managing time effectively, and maintaining professionalism in fast-paced environments. Seeking a remote opportunity where strong communication and customer service skills can drive results and enhance customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Driver Merchandiser
Xpress Distributors
04.2022 - Current
- Communicate daily with store managers and customers to ensure satisfaction and product availability
- Resolve customer concerns quickly, maintaining strong business relationships
- Manage schedules independently while completing high-volume service routes
- Demonstrate reliability and accountability in a fast-paced environment
Owner / Operator
Torres Remodel LLC
01.2018 - 05.2022
- Managed all customer communication, including consultations, estimates, and follow-ups
- Built trust with clients, leading to successful contract closings and repeat business
- Negotiated pricing and services while maintaining strong client relationships
- Handled customer concerns and ensured satisfaction from start to finish
Personal Trainer (Part-Time)
F45 Training
01.2021 - 04.2022
- Led group fitness classes while motivating and coaching clients
- Built strong relationships with clients to maintain engagement and retention
- Communicated clearly to guide clients safely through workouts
- Adapted training approaches to meet different fitness levels and needs
- Maintained CPR certification and applied safety protocols during sessions
- (St. Pete)
Skilled Labor / Sales Support
KP Realty
05.2017 - 12.2017
- Assisted with client communication and service coordination
- Provided customer support during property improvement projects
Skilled Worker / Foreman
Shoup Holdings LLC
02.2015 - 05.2017
- Supervised team operations and ensured clear communication between crew and management
- Coordinated logistics and maintained workflow efficiency
Manager (First Job as a Teenager)
McDonald’s
09.2010 - 02.2015
- Began first job as a teenager and quickly advanced into a management role
- Managed customer interactions in a high-volume environment
- Resolved complaints and de-escalated difficult situations professionally
- Trained employees and ensured excellent customer service standards
Education
High School Education -
Skills
- Customer Service & Support (Phone, In-Person)
- Conflict Resolution & De-escalation
- Clear Communication & Active Listening
- Sales & Closing Techniques
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Relationship Building
- Self-Motivated & Reliable
Certification
- CPR Certified
- Personal Training Certification
Remote Work Strengths
- Strong verbal communication and customer interaction skills
- Ability to stay calm and professional under pressure
- Comfortable working independently with minimal supervision
- Proven track record of resolving customer issues and maintaining satisfaction
- Highly dependable with strong work ethic
Timeline
Driver Merchandiser
Xpress Distributors
04.2022 - Current
Personal Trainer (Part-Time)
F45 Training
01.2021 - 04.2022
Owner / Operator
Torres Remodel LLC
01.2018 - 05.2022
Skilled Labor / Sales Support
KP Realty
05.2017 - 12.2017
Skilled Worker / Foreman
Shoup Holdings LLC
02.2015 - 05.2017
Manager (First Job as a Teenager)
McDonald’s
09.2010 - 02.2015