BRIAN TOU
Sacramento,CA
Summary
Dynamic leader with a proven ability to guide teams in achieving project objectives through strategic planning and effective management. Strong organizational and communication skills foster collaboration and drive performance in fast-paced environments. Demonstrated success in overseeing project execution while adapting to changing circumstances, complemented by extensive experience in cash handling, customer service, and transaction processing within retail settings. Commitment to operational efficiency and customer satisfaction is underscored by a consistent track record of maintaining accuracy and resolving conflicts seamlessly.
Overview
29
29
years of professional experience
Work History
Team Lead
Tractor Supply #2486
05.2025 - 11.2025
- Led daily team operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on store policies and procedures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved customer inquiries and complaints, fostering positive relationships within the community.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Cashier
Costco Wholesale Warehouse #1274
08.2018 - 12.2022
- Processed customer transactions efficiently using POS systems.
- Assisted in training new staff on checkout procedures and customer service standards.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Learned duties for various positions and provided backup at key times.
- Ensured compliance with company policies and safety regulations at all times.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Street Performance Officer
Fremont Street Experience
04.2016 - 06.2018
- Led operational teams to enhance guest experiences through efficient resource management.
- Developed and implemented safety protocols to ensure compliance with industry standards.
- Streamlined processes for event coordination, improving overall operational efficiency.
- Oversaw daily operations, ensuring smooth execution of entertainment programs and attractions.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
Animal Care Supervisor
The Animal Foundation
04.2013 - 04.2016
- Supervised daily animal care operations, ensuring adherence to safety and health protocols.
- Trained and mentored staff on best practices in animal handling and welfare.
- Coordinated veterinary care schedules, optimizing treatment timelines for animals.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
- Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
Patrol Supervisor
Securitas Security Services
10.2012 - 02.2013
- Supervised daily patrol operations to ensure safety and security compliance.
- Conducted regular inspections of facilities to identify potential security risks.
- Oversaw incident reporting processes, ensuring accuracy and timely documentation.
- Analyzed patrol data to identify trends and improve operational efficiency.
- Maintained open lines of communication with external law enforcement agencies for collaborative problem-solving efforts.
- Optimized resources usage by tracking equipment inventory levels and ensuring proper maintenance schedules were followed.
Loss Prevention Supervisor
JCPenney Department Store
04.2007 - 12.2011
- Developed and implemented safety protocols, enhancing store security measures and compliance with company policies.
- Led loss prevention initiatives, reducing inventory shrinkage through effective training and supervision of staff.
- Mentored team members on loss prevention techniques, fostering a culture of accountability and vigilance among staff.
- Organized training sessions on surveillance technology usage, optimizing tools for enhanced monitoring capabilities.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
Loss Prevention Officer
Fry’s Electronics
12.2005 - 04.2007
- Monitored surveillance systems to detect and prevent theft incidents.
- Conducted regular inspections of store premises to identify security vulnerabilities.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Veterinarian Assistant/Receptionist
Bloomfield Pet Clinic
11.2003 - 11.2005
- Maintained accurate medical records and ensured proper documentation of treatments administered.
- Assisted veterinarians in performing examinations and procedures on various animal species.
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Animal Shelter Attendant
LA County Department of Animal Care and Control
01.1997 - 01.2001
- Assisted in daily care routines, including feeding, grooming, and socialization of shelter animals.
- Conducted intake assessments for new arrivals, documenting medical history and behavioral observations.
- Ensured safety of shelter residents by monitoring activities and addressing conflicts as needed.
- Demonstrated cultural competency while working with a diverse client population, creating an inclusive and respectful environment for all residents.
- Provided ongoing support to clients transitioning from the shelter into permanent housing, helping them navigate the challenges of independent living.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
High School Diploma -
Marie C Romaro High School
Paso Robles, CA06.1997
Skills
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Diversity and inclusion
- Product management
- Strategic planning
Timeline
Team Lead
Tractor Supply #2486
05.2025 - 11.2025
Cashier
Costco Wholesale Warehouse #1274
08.2018 - 12.2022
Street Performance Officer
Fremont Street Experience
04.2016 - 06.2018
Animal Care Supervisor
The Animal Foundation
04.2013 - 04.2016
Patrol Supervisor
Securitas Security Services
10.2012 - 02.2013
Loss Prevention Supervisor
JCPenney Department Store
04.2007 - 12.2011
Loss Prevention Officer
Fry’s Electronics
12.2005 - 04.2007
Veterinarian Assistant/Receptionist
Bloomfield Pet Clinic
11.2003 - 11.2005
Animal Shelter Attendant
LA County Department of Animal Care and Control
01.1997 - 01.2001
High School Diploma -
Marie C Romaro High School