Summary
Overview
Work History
Education
Skills
Timeline
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Brian Vicalvi Towles

Orlando

Summary

Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Publix
04.2024 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Crew Member

Wendys Restaurant
05.2023 - 08.2023
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Heritage Christian School
Kissimmee, FL
05-2024

Skills

  • Customer service
  • Patience and composure
  • Multitasking and organization
  • Adaptability and flexibility
  • Calm demeanor
  • Adaptable and flexible

Timeline

Customer Service Cashier

Publix
04.2024 - Current

Crew Member

Wendys Restaurant
05.2023 - 08.2023

High School Diploma -

Heritage Christian School

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Brian Vicalvi Towles