Summary
Overview
Work History
Education
Skills
Timeline
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Brian Townsel

Cordova,TN

Summary

Personable and dedicated customer service professional with extensive experience in industry. An absolute team player with an upbeat, positive attitude with proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

16
16
years of professional experience

Work History

Flight Attendant

Envoy Airlines
Dallas, TX
10.2023 - 10.2024
  • Conducted peflight checks to assess general condition and cleanliness of aircraft.
  • Offered answers to passenger questions and resolved issues that arose during flights.
  • Kept cabin neat, clean, and professional in appearance.
  • Greeted passengers to assist in finding seat assignments and properly stow items in an overhead or under-seat storage.
  • Demonstrated proper use of seat belts, oxygen masks, and flotation devices to prepare for emergencies.
  • Anticipated needs of passengers to enhance the customer service experience to make for an enjoyable flight.
  • Instructed passengers on safety and emergency procedures.

Flight Attendant

American Airlines
Dallas, TX
08.2022 - 04.2023
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.

Flight Attendant

Envoy Airlines
Dallas, TX
03.2017 - 08.2022
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Offered answers to passenger questions and resolved issues that arose during flights.
  • Kept cabin neat, clean and professional in appearance.
  • Greeted passengers to assist in finding seat assignments and properly stow items in an overhead or under-seat storage.
  • Demonstrated proper use of seat belts, oxygen masks, and flotation devices to prepare for emergencies.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.

Customer Support Specialist

Comcast Cable Company
Memphis, TN
02.2009 - 02.2017
  • Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Addressed incoming customer inquiries and offered productive solutions which increased customer satisfaction ratings.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Education

High School Diploma -

Westwood High School
Memphis, TN
05-2000

Skills

  • Customer Service
  • Passenger service
  • First Aid
  • Airline Operations
  • Professional Appearance
  • Passenger Assistance
  • Guest Services
  • Strong Work Ethic
  • FAA Regulations
  • Administrative tasks

Timeline

Flight Attendant

Envoy Airlines
10.2023 - 10.2024

Flight Attendant

American Airlines
08.2022 - 04.2023

Flight Attendant

Envoy Airlines
03.2017 - 08.2022

Customer Support Specialist

Comcast Cable Company
02.2009 - 02.2017

High School Diploma -

Westwood High School

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Brian Townsel