Brian Townsend
Maryville,TN
Summary
Dispatch /Driver competent in all aspects of the towing industry. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Logical Transportation Manager with 4-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents. Hardworking employee enthusiastic about learning towing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Dispatch /Driver Manager
Arch Towing
03.2019 - 01.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Coordinated with drivers to organize timely pickup and delivery.
- Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
- Prospected for leads to build pipeline and convert to sales opportunities.
Production Manager
Triangle Building Pro's
09.2011 - 02.2019
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.
- Created and oversaw production schedules and adjusted as needed to meet deadlines..
- Evaluated employee performance and provided feedback and training as needed.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Sales Associate
Triangle Building Products
02.2004 - 09.2011
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
Installer Service Specialist
Triangle Building Products
02.2003 - 02.2004
- Streamlined installation processes by identifying areas for improvement in procedures or workflows.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Demonstrated strong attention to detail while completing tasks such as measuring spaces accurately for efficient installation processes.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
- Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Enhanced customer satisfaction by efficiently installing and servicing various products.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
Education
High School Diploma -
William Blount High School
Maryville, TN05.1993
Skills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Fleet Management Expertise
- Safety Procedures
- Driver Scheduling
- Safety Compliance Awareness
- Training Program Development
- Team Building Competencies
- Route Management
- Work order administration
- Strong leadership abilities
- Loading and unloading
- Worker Supervision
- Decision-Making
- Daily Operations Management
- Vehicle Inspection
- Customer Relationship Management
- Schedule Management
- Project Management
Timeline
Dispatch /Driver Manager
Arch Towing
03.2019 - 01.2024
Production Manager
Triangle Building Pro's
09.2011 - 02.2019
Sales Associate
Triangle Building Products
02.2004 - 09.2011
Installer Service Specialist
Triangle Building Products
02.2003 - 02.2004
High School Diploma -
William Blount High School
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