Brian Tran
Poway,CA
Summary
Results-driven assistant manager with a background in customer service. Possess skills in team leadership, conflict resolution, and operational efficiency. Demonstrated ability to create positive customer experiences while managing complex issues. Made significant impact by improving customer satisfaction rates and fostering team collaboration in previous roles.
Overview
11
11
years of professional experience
Work History
Assistant Manager, Customer Service
Animal Keeper / Roberta Bagby(Manager)8582045543
Poway, CA
02.2022 - 08.2024
- Provided customer service and assistance to customers in resolving issues and concerns.
- Coordinated with other departments to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Gas Turbine Technician
US Navy
San Diego, CA
08.2015 - 12.2021
- Maintained records of all work performed including repairs, inspections, tests and adjustments.
- Inspected, cleaned, repaired, and replaced parts of the gas turbines as necessary.
- Ensured that all safety procedures were followed while working on the gas turbines.
- Updated job knowledge by participating in educational opportunities such as seminars or workshops.
- Managed procedures for start-up, daily operations and shutdowns.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Communicated with clients and coworkers about analysis results.
- Advised management on best practices for improving engineering operations.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
Server
California Pizza Kitchen
San Antonio, TX
02.2014 - 08.2015
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.a
- Handled money transactions accurately while following company procedures for handling cash payments.aaaaaa
- Provided exceptional service to high volume of daily customers.
Education
Associate of Arts - Mathematics
Northwest Vista College
San Antonio, TX06-2015
Skills
- Performance Tracking
- Customer service expertise
- Staff Training and Development
- Innovation and Creativity
- Training and mentoring
- Information Security
Timeline
Assistant Manager, Customer Service
Animal Keeper / Roberta Bagby(Manager)8582045543
02.2022 - 08.2024
Gas Turbine Technician
US Navy
08.2015 - 12.2021
Server
California Pizza Kitchen
02.2014 - 08.2015
Associate of Arts - Mathematics
Northwest Vista College
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