Brian Trejo Martinez
New York,NY
Summary
Dedicated and driven professional currently pursuing a BBA in Management, committed to continuous learning and career development with a passion for leadership. Skilled in delivering exceptional customer service, training and mentoring team members, and adapting to dynamic environments.
Overview
4
4
years of professional experience
Work History
Door Attendant
Columbia University Facilities and Operations
05.2024 - Current
- Trained door attendants on operational systems and protocols, ensuring competence and consistent adherence to procedures across the institution.
- Created a comprehensive training guideline to assist door attendants, providing a valuable reference for ongoing training and daily operations.
- Monitor building entrances, ensuring the safety and security of the premises.
- Managed front desk operations by handling inquiries, responding to calls, and assisting with various request, ensuring exceptional service and efficiency.
- Coordinate with campus security and other departments to respond to emergencies or special request promptly.
Sales Associate
Foot Locker Inc.
02.2021 - 05.2024
- Trained new hires on company policies and best practices, enhancing team performance and customer satisfaction.
- Provided personalized shopping experience, exceeding expectations.
- Led sales operations in managers' absence, ensuring smooth and efficient service.
- Followed up with visitors to address concerns and gather feedback, strengthening customer satisfaction.
- Collaborated with the team to achieve goals, fostering a positive environment.
Education
Bachelor of Business Administration - Management
CUNY Lehman College
New York, NY05-2027
High School Diploma -
La Salle Academy
New York05-2022
Skills
- Leadership
- Customer Service
- Microsoft 365
- Team Collaboration
- Adaptability
- Communication
Timeline
Door Attendant
Columbia University Facilities and Operations
05.2024 - Current
Sales Associate
Foot Locker Inc.
02.2021 - 05.2024
Bachelor of Business Administration - Management
CUNY Lehman College
High School Diploma -
La Salle Academy
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