Brian Tripp
North Richland Hills,TX
Summary
Adept at root-cause analysis and technical troubleshooting, I enhanced customer satisfaction and operational efficiency at Ball Metal Beverage Container. My proactive problem-solving skills and ability to collaborate effectively across teams have led to significant improvements in project outcomes and staff productivity. My technical communication prowess ensures clear, effective exchanges, fostering a positive and productive work environment.
Overview
18
18
years of professional experience
Work History
Rebuild Specialist
Ball Metal Beverage Container
04.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Maintainer
Ball Metal Beverage Container
05.2011 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Maintenance Mechanic
National Semiconductor
04.2010 - 04.2011
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained accurate records for all repairs, upgrades, and preventative measures taken on various equipment types.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Optimized machine performance through precision alignment, calibration, and adjustment of components.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed preventive and regular maintenance on systems.
- Reviewed blueprints and specifications to identify most effective ways to approach projects.
Service Advisor
Bill Dodge Auto Group
08.2007 - 04.2010
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained up-to-date knowledge of product and service changes.
Manager on Duty
Texaco Express Lube
08.2006 - 08.2007
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
High School Diploma -
Gray New Gloucester High School
Gray, MESkills
- Analytical thinking
- Root-cause analysis
- Technical communication
- Machinery maintenance
- Schematics interpretation
- Technical troubleshooting
- Troubleshooting techniques
- Maintenance and repair
- Problem-solving abilities
Timeline
Rebuild Specialist
Ball Metal Beverage Container
04.2021 - Current
Maintainer
Ball Metal Beverage Container
05.2011 - 04.2021
Maintenance Mechanic
National Semiconductor
04.2010 - 04.2011
Service Advisor
Bill Dodge Auto Group
08.2007 - 04.2010
Manager on Duty
Texaco Express Lube
08.2006 - 08.2007
High School Diploma -
Gray New Gloucester High School
Similar Profiles
Jessica LarocheJessica Laroche
Quality Assurance Inspector at Ball Metal Beverage ContainerQuality Assurance Inspector at Ball Metal Beverage Container
JESSE JONESJESSE JONES
Customer Success Manager at Ball Metal Beverage ContainerCustomer Success Manager at Ball Metal Beverage Container
Jacoby GonzalesJacoby Gonzales
Lead Maintainer at Ball Metal Beverage ContainerLead Maintainer at Ball Metal Beverage Container