Brian Turner

Assessing patients and documenting results

IV placement, PICC and Central Line care

Blood Transfusions

Telemetry monitoring

• Inbound call center
• Managed customer credit card inquiries including new credit card applications, transaction disputes, credit line increases and transfers
• Built rapport with existing clients to discover needs such as Mortgages, Home Equity Lines of Credit, Auto Loans, and Business accounts.

• Assisting adjusters with insurance claims
• Contacting contractors for updates on existing assignments including documentation, photographs, and completion timeframes
• Making outbound calls to contractors to assign emergency mitigation and board up assignments and connect them with policy holders
• Assisted upper management with planning policies and procedures.

• Inbound call center environment
• Assisting existing customers with technical issues involving television and cable, including walking them through resolving their difficulties over the phone
• Reviewing and explaining billing, suggesting plan changes and establishing new services according to client need.

• Outbound calls to existing Verizon Wireless customers encouraging retroactive plan changes to account for text message usage, selling new devices based on upgrade eligibility, adding lines of service
• Transitioned to Quality Assurance role, call monitoring and coaching.