Brian Turner
New Orleans,LA
Summary
Adept at managing high-stress situations and coordinating efficient dispatch operations, I significantly improved data tracking and reduced dispatch errors at A-TEAM TAXI and MONK BROS TRUCKING LLC. My expertise in dispatch software and exceptional customer relationship management skills have been pivotal in enhancing delivery efficiency and fostering professional relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Dispatcher
A-TEAM TAXI
05.2009 - 09.2011
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher
MONK BROS TRUCKING LLC ( Part-Time)
02.2010 - 09.2011
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Auto Parts Delivery Driver
Top Notch Performance Automotive
01.1995 - 06.2002
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
- Built strong relationships with customers through effective communication and timely deliveries.
Education
No Degree - Certificate of Achievement Food Handler
ServSafe
Yazoo City, MS04.2024
GED -
Texas Education Agency Online
State Of Texas09.2004
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Dispatch Coordination
- Updating logs
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Routing orders
- Service Coordination
Timeline
Dispatcher
MONK BROS TRUCKING LLC ( Part-Time)
02.2010 - 09.2011
Dispatcher
A-TEAM TAXI
05.2009 - 09.2011
Auto Parts Delivery Driver
Top Notch Performance Automotive
01.1995 - 06.2002
No Degree - Certificate of Achievement Food Handler
ServSafe
GED -
Texas Education Agency Online
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