Brian Valentine
Fairfield,PA
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
31
31
years of professional experience
Work History
Operations Supervisor
SDR Restaurants
11.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 185 employees.
Operations Supervisor
Stan & Sandy Enterprises
10.1993 - 12.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 250 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Associate of Arts - Architecture
Frederick Community College
Frederick, MD06-1995
High School Diploma -
Catoctin
Thurmont06-1990
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Customer relations
- Budget administration
- KPI tracking
- Technology
- Decision-making
- Staff training
- Inventory management
- Handling complaints
Timeline
Operations Supervisor
SDR Restaurants
11.2022 - Current
Operations Supervisor
Stan & Sandy Enterprises
10.1993 - 12.2021
Associate of Arts - Architecture
Frederick Community College
High School Diploma -
Catoctin
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