BRIAN VAN HAM
Cypress,TX
Summary
Knowledgeable employee with a solid background in tire sales, general management and a proven track record of safe driving. Demonstrated expertise in optimizing sales processes and fostering team collaboration. Known for exceptional problem-solving skills and ability to adapt to most given situations. Customer service and leading a team towards success has always been what drives me. I have always aspired to move up in any position that I've held and have followed through with that challenge through the years.
Overview
14
14
years of professional experience
Work History
Service Driver
Heritage Sanitation
02.2023 - Current
- Attended regular safety training sessions to remain up-to-date on industry best practices related to driving techniques and hazard recognition.
- Performed thorough vehicle inspections to identify maintenance needs and prevent potential issues on the road.
- Addressed any customer concerns promptly and professionally, fostering trust between the company and its clientele.
- Collaborated with dispatchers to ensure accurate scheduling of services, resulting in higher customer satisfaction rates.
- Trained new hires on company protocols for service driver positions, reinforcing standards of excellence throughout team operations.
- Increased customer satisfaction by providing timely and efficient services.
Driver Supervisor
Service Sanitation
04.2015 - 03.2022
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Completed monthly inspections on all drivers to ensure company standards were always being upheld.
Assistant Manager
Advance America
09.2014 - 03.2015
- Processed payday loans and tax returns.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Tire Sales Manager
Love's Travel Stops & Country Stores Inc.
07.2011 - 05.2014
- Merchandised tire displays and tire products, maintaining clean and professional tire bay and waiting area.
- Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
- Reported any equipment problems to maintenance staff to schedule repairs, notifying other personnel as required.
- Implemented effective promotional campaigns that attracted new customers to the business.
- Assisted with workload during times of higher volume or short staffing.
- Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
- Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
- Streamlined sales processes, enhancing efficiency and productivity within the team.
- Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
Education
Business
Indiana University, Northwest
Gary, INHIGH SCHOOL DIPLOMA -
NORTH NEWTON HIGH SCHOOL
05.2009
Skills
- Strong customer service
- Safe driving practices
- Route planning
- Teamwork and collaboration
- Problem-solving
- Leadership skills
- Excellent communication
- Adaptability and flexibility
Timeline
Service Driver
Heritage Sanitation
02.2023 - Current
Driver Supervisor
Service Sanitation
04.2015 - 03.2022
Assistant Manager
Advance America
09.2014 - 03.2015
Tire Sales Manager
Love's Travel Stops & Country Stores Inc.
07.2011 - 05.2014
HIGH SCHOOL DIPLOMA -
NORTH NEWTON HIGH SCHOOL
Business
Indiana University, Northwest
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